Javine Codling-Yates
Summary
Professional with strong customer service and administration skills, skilled in resolving inquiries and managing client relationships. Known for adaptability and teamwork, contributing to efficient workplace operations. Committed to maintaining high service standards and supporting team development. Thrive in roles with opportunities for personal and professional growth. With strong attention to detail, time management, and organisational skills, can consistently meet deadlines and contribute to the smooth running of the workplace. Versatile experience across various industries contributes to a well-rounded skill set and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work history
Customer Service Administrator
Banham Security
London
2025.09 - 2026.03
- Manage customer cases from initial enquiry through to resolution, ensuring consistent and high standards of service.
- Handle 50+ inbound calls daily in high volume environment while maintaining service level standards.
- Liaise with engineers, finance teams, and management to resolve service issues efficiently.
- Update and maintain accurate customer records and job details within internal systems.
- Coordinate engineer appointments, confirming correct stock and information prior to attendance to avoid delays or repeat visits.
- Amend invoices, follow up on payments, and process refunds in line with company procedures.
- Handle sensitive customer situations with discretion, including access concerns, safety matters, and tenancy-related issues.
- Investigate recurring faults and service issues, escalating appropriately and keeping customers informed throughout.
- Support and train new team members, sharing best practices and maintaining service standards.
CUSTOMER SERVICE TEAM LEADER
Paddy Power
London
2025.04 - 2025.09
- Managed daily operations of gambling floor, overseeing games, staff and customer interactions.
- Maintained up-to-date understanding of industry standards and customer service trends to keep team informed and competitive.
- Processed cash and card transactions accurately and securely.
- Assisted in daily operations, including key holder responsibilities for opening and closing procedures.
- Conducted age verification checks and enforced responsible gambling procedures.
RELIEF SUPERVISOR
Admiral Casino
London
2024.03 - 2025.01
- Oversaw day-to-day floor operations, including opening and closing duties as key holder. Ensuring smooth customer experience and staff coordination.
- Ensured compliance with gambling regulations and company policies.
- Managed customer expectations and handled escalated issues professionally.
- Processed pay-outs, verified winnings, and ensured accurate financial transactions.
- Assisted with stock checks, replenishment, and general operational duties.
- Conducted age verification checks and enforced responsible gambling procedures.
- Promoted a positive team environment and supported staff development.
CUSTOMER ASSISTANT
Marks and Spencer's
London
2022.08 - 2023.09
NURSERY ASSISTANT
Bretsa
London
2020.01 - 2022.07
SEN TEACHING ASSISTANT
Kingsdale School
London
2022.02 - 2022.06
SALES ASSISTANT
Sainsbury's
London
2020.10 - 2021.01
Education
DDM - Health and Social Care Level 3
Coulsdon Sixth Form College.
LondonGCSEs - Grade 9-4 Incl English & Maths
Norbury Manor Business & Enterprise College For Girls.
LondonSkills
- Customer relationship management
- Problem resolution strategy
- Diary management and appointment scheduling
- Database management and accurate record keeping
- Time-sensitive prioritisation
- Interdepartmental communication
- Secure handling of customer payments
- Training and mentoring new staff
- Inventory and stock coordination
- Payment processing, invoicing, refunds
- Excellent written & verbal communication
- Flexibility
- IT and systems literacy
- Team work & collaboration
- Product knowledge
References
References available upon request.
Timeline
Customer Service Administrator
Banham Security
2025.09 - 2026.03
CUSTOMER SERVICE TEAM LEADER
Paddy Power
2025.04 - 2025.09
RELIEF SUPERVISOR
Admiral Casino
2024.03 - 2025.01
CUSTOMER ASSISTANT
Marks and Spencer's
2022.08 - 2023.09
SEN TEACHING ASSISTANT
Kingsdale School
2022.02 - 2022.06
SALES ASSISTANT
Sainsbury's
2020.10 - 2021.01
NURSERY ASSISTANT
Bretsa
2020.01 - 2022.07
GCSEs - Grade 9-4 Incl English & Maths
Norbury Manor Business & Enterprise College For Girls.
DDM - Health and Social Care Level 3
Coulsdon Sixth Form College.