Sue OGara
Buxton,Derbyshire
Summary
Dedicated Customer Service Administrator skilled in email management and order processing. Coordinates with logistics to track deliveries, ensuring customers receive timely updates. Prioritises tasks effectively to meet service targets and improve transaction accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Administrator
Lhoist uk
Buxton, Derbyshire
01.2019 - Current
- Handled high-volume telephone calls to address and resolve customer queries.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Monitored email to efficiently collect and respond to customer complaints, ensuring timely resolutions.
- Communicated with customers to better understand needs and deliver excellent service, enhancing overall satisfaction.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Processed orders, forms, applications, and requests with accuracy, contributing to seamless customer transactions.
- Coordinated with logistics and supply chain teams to track order deliveries, keeping customers informed about their order status.
- Organised and prioritised tasks effectively to meet customer service targets and deadlines.
- Trained new customer service staff, sharing expertise and best practices to uphold service standards.
- Built and maintained courteous and effective working relationships.
- Demonstrated dedication to achieving results and improving operations through consistent hard work.
Education
Business studies
High peak college
Buxton, DBY01-1982
Skills
- Order processing
- Order tracking
- Email management
- Data entry
- Customer relationship management
- Task prioritisation
- Customer engagement
Timeline
Customer Service Administrator
Lhoist uk
01.2019 - Current
Business studies
High peak college