Hayley Thorpe

Assisted customers with product and service inquiries, enhancing their overall experience.

• Resolved customer queries via telephone and email, ensuring timely and accurate information delivery.
• Engaged with customers at front counter, fostering positive relationships and addressing immediate needs.

Supported reception duties during maternity leave cover for one year.

• Assisted in the management of security passes for new starters.
• Allocated locker keys for staff use.
• Organised mail preparation and arranged Royal Mail collections.
• Updated spreadsheets with current information.
• Coordinated bookings of boardrooms and training rooms.
• Managed car park space bookings and prepared signage.
• Handled emails using Outlook effectively.
• Arranged beverages and catering for meetings and training sessions.
• Maintained the accident book for compliance.
• Prepared and printed eye test vouchers upon request.
• Produced certificates for staff as needed.
• Monitored security adherence and compliance.
• Ordered and tracked stationary and cleaning products.

• Resolved customer queries via phone and email to enhance customer satisfaction.
• Addressed customer service inquiries promptly and accurately to ensure timely support.
• Assisted customers with product-related questions, feedback, and complaints to improve overall service experience.
• Managed inbound customer service calls efficiently, resolving queries and complaints to uphold satisfaction levels.

• Processed orders with precision to ensure customer satisfaction
• Sourced items efficiently for customer orders to meet delivery timelines
• Packaging items appropriately and securely
• Postage Label Printing and application
• Organised packages for Royal Mail collection to facilitate timely dispatch

• Resolved customer inquiries and concerns regarding parking services, enhancing customer satisfaction.
• Provided guidance on operating parking machines effectively.
• Monitored parking areas to ensure compliance with regulations.
• Conducted regular security patrols, ensuring safety and compliance in parking areas.
• Operated CCTV systems in compliance with SIA licensing requirements.
• Compiled detailed incident reports and written statements, supporting effective documentation and incident management.
• Performed general maintenance tasks for the building and surrounding areas.
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