Jatin Thacker
Leeds
Summary
Dynamic and detail-oriented MBA graduate with a proven track record across IT support, business consultancy, operations, and retail management.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work history
Warehouse Operations Associate
Farnell
02.2025 - 05.2025
- Optimized inbound and outbound logistics to enhance supply chain efficiency and reduce turnaround times. Conducted regular inventory audits to resolve discrepancies and ensure accurate stock levels. Adhered to HSE standards and contributed to continuous operational improvements. Worked closely with cross-functional teams to streamline workflows and improve reporting systems, supporting data-driven decision-making.
Store Manager
Chaiiwala
06.2024 - 02.2025
- Managed daily store operations to ensure excellent customer service and smooth team performance. Led and trained a team of 12, promoting a customer-first approach that boosted satisfaction and morale. Oversaw inventory management and supplier coordination, maintaining optimal stock levels and minimizing delays. Developed and executed local marketing initiatives and community events, driving increased foot traffic, sales, and customer engagement.
Team Member – Customer Service & Operations
Taco Bell
02.2024 - 05.2024
- Delivered high-quality customer service during peak service hours. Ensured strict compliance with hygiene and safety protocols. Supported team operations in food preparation and customer engagement.
IT System Support Executive (L1 & L1.5)
Cognizant Technology Solutions
11.2019 - 07.2023
- Provided frontline technical support for SQL, Oracle, DB2, and Netezza platforms, ensuring smooth operations across client environments. Managed incident response and SLA resolutions using ITSM tools, driving quick issue resolution. Collaborated with business teams to create IT roadmaps, enhancing system reliability and performance. Diagnosed and resolved application issues, significantly reducing downtime and boosting client satisfaction.
Education
MBA - Strategic Business Development and Business Consultancy
Leeds Beckett University
Leeds, United Kingdom, UKSkills
- Familiarity with CRM software
- Delivery timeframe estimation
- Email correspondence expertise
- Strong written communication
- Cash handling
- Invoice processing
- Problem-solving
- Team Leadership
- Relationship Management
- Sales expertise
- Outstanding customer service
- Decisive decision-making
- Digital marketing knowledge
- Microsoft Office Suite proficiency
- Customer Service
- Salesforce CRM
Timeline
Warehouse Operations Associate
Farnell
02.2025 - 05.2025
Store Manager
Chaiiwala
06.2024 - 02.2025
Team Member – Customer Service & Operations
Taco Bell
02.2024 - 05.2024
IT System Support Executive (L1 & L1.5)
Cognizant Technology Solutions
11.2019 - 07.2023
MBA - Strategic Business Development and Business Consultancy
Leeds Beckett University