Feliciana Gaglione

 Supervised and coordinated daily activities of housekeeping and maintenance team to ensure high standards of cleanliness, safety and property upkeep.

 Assigned tasks, scheduled shifts and monitored performance to maintain operational efficiency.

 Ensured compliance with Health, Safety and maintenance regulations.

 Being responsible for services and facilities that our hotel offers to guests

 Maintaining staff by recruiting, selecting, orienting and training employees

 Ensures a safe, secure, and legal work environment

 Accomplishes department objectives by managing staff; planning and evaluating department activities

 Establishes strategic goals by gathering pertinent business, financial, service, and operations

information

 Develops, coordinates, and enforces systems, policies, procedures, and productivity standards

 Ensuring the smooth running of the front office and related areas, maintaining a high level of customer

service by following the Hotel and Company etiquette

 Mentoring and training new team members

 Coaches, counsels, and disciplines employees

 Organizing team members reviews to ensure high levels of service

 Listen to team member needs and liaise with management/owner to ensure overall harmony within my

team .

 Welcoming guests to the hotel in a polite, friendly and helpful manner according to Hilton standards

 Answering telephone inquiries promptly and professionally and transferring calls

 Constantly attention to any customers needs and effectiveness in solving client's complains

 Maintain café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing

trash

 Prepare and serve drinks and food in accordance with health codes and café standards

 Greet and assist guests in a professional manner

 Welcoming guests to the hotel in a polite, friendly and helpful manner

 Maximise sales revenues through up-selling and marketing programmes

 Answering telephone inquiries promptly and professionally and transferring calls

 Ensuring the smooth running of the front office and related areas, maintaining a high level of customer

service by following the Hotel and Company etiquette

 Organization of touristic tours around Naples city (Positano, Pompeii Sorrento, Ercolano etc.)