- paint pictures
- reading about history
- making model kits
- collecting unusual things
- walking long distances
Jason Sherriff
rugby,Warwickshire
Summary
Results-driven Retail Supervisor with expertise in customer engagement and operational management. Skilled in fostering positive shopping experiences and enhancing customer satisfaction. Experienced in overseeing store operations, including inventory management, staff training, and conflict resolution. Committed to maintaining a safe environment while motivating teams to achieve sales targets.
Overview
18
18
years of professional experience
Work History
Retail Supervisor
B and M
Rugby, England
02.2016 - 08.2026
- Managed team of sales assistants, delegating tasks and setting daily sales targets to drive store performance.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Monitored sales floor activity, assisting customers and offering expert advice to enhance shopping experience and boost customer satisfaction.
- Provided assistance to customers by addressing inquiries and delivering relevant product information.
- Functioned as key holder, opening and closing the store while following security protocols.
night time porter
the Grosvenor hotel
Rugby, England
11.2015 - 03.2016
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Transported luggage to rooms at check-in, providing positive guest experience.
- Provided support to guests requiring mobility assistance to enhance their experience.
- Delivered messages promptly to guests, ensuring timely communication.
- Maintained clean and tidy appearance in reception, waiting areas and hallways to comply with best practices and quality standards.
- Vacuumed, swept and mopped floors to remove debris and maintain cleanliness and sanitation standards.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup to promote proper waste management.
- Patrolled site perimeter and controlled entry points.
Sales Assistant
Oxfam Charity Shop
Rugby, England
06.2012 - 08.2015
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed customer returns, refunds, and exchanges efficiently to maintain customer satisfaction.
- Improved shopping experience by organising shelves for easy navigation and visual appeal.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Retail Sales Associate
Cancer Research UK
Rugby, England
10.2008 - 05.2012
- Assisted customers in finding products, offering detailed information to increase sales and enhance the shopping experience.
- Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
- Processed customer returns, refunds, and exchanges efficiently, ensuring customer satisfaction and loyalty.
- Handled returns and exchanges with professionalism, maintaining customer trust and store reputation.
- Maintained neat, clean, and organised shelves through effective visual merchandising, enhancing product visibility.
- Replenished items and organised displays to keep stock looking professional.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Worked with team members to meet sales targets, fostering a supportive and productive work environment.
Education
Certificate of Higher Education - catering course
rugby college
Rugby, WAR01-2002
GCSEs - english
avon valley school
Rugby, WAR01-2001
Skills
- NVQ Level 3 Retail
- Sales
- Customer Service
- Cash handling
- Visual merchandising
- Managing store layouts
- Staff supervision
- Delegating tasks
- Key holder coverage
- Health and Safety regulations
- Time management
- Problem solving
Interests
Timeline
Retail Supervisor
B and M
02.2016 - 08.2026
night time porter
the Grosvenor hotel
11.2015 - 03.2016
Sales Assistant
Oxfam Charity Shop
06.2012 - 08.2015
Retail Sales Associate
Cancer Research UK
10.2008 - 05.2012
Certificate of Higher Education - catering course
rugby college
GCSEs - english
avon valley school