Jason Lodge

Supported strategic and operational leadership across brewery functions to maintain efficient production processes.

Assisted senior leadership team in shaping business planning, operational tactics, and improvement initiatives.

Facilitated contract negotiations in critical areas such as IT services and vehicle leasing to ensure value and sustainability.

Facilitated communication between support and product development to enhance products and resolve complex issues.

Delivered technical support for Elcom's eProcurement software to project managers and clients, maintaining service quality across diverse customer groups.

Managed prioritisation and progression of support cases within the help desk system.

Provided desktop and network support for over 400 employees across six sites through phone, email, and in-person assistance.

Logged and handled all incoming support requests via the help desk system.

Diagnosed and resolved technical issues within strict SLA timeframes.

Set up and configured new PCs for incoming staff.

Created user accounts across NT Exchange, RAS (SecureID), AS/400, and other internal systems.

Performed routine AS/400 operational tasks.

Deactivated accounts for leavers and ensured secure transfer of business-critical data, including email.

Monitored and maintained Microsoft Exchange servers.

Assisted in leading a team of seven software and hardware buyers.

Contributed to the AMA/Elcom merger by working alongside the Elcom project manager to support integration of stock control and financial systems until go-live.

Helped build relationships with key suppliers and manufacturers to enhance performance across priority product lines.

Supported purchasing activities and participated in supplier negotiations as outlined in the purchaser role.

Internal sales for one of the largest IT wholesalers in the UK

Facilitate insurance quotes and claims for members of the public, ensuring comprehensive service delivery.