Anna-Maria Trefan
Valcele,Covasna
Summary
Motivated professional demonstrating strengths in team leadership and operational strategy. Adapts to evolving business needs through effective recruitment, training, and staff development. Committed to fostering a positive workplace culture that prioritises employee well-being and continuous learning.
Overview
1
1
Language
6
6
years of professional experience
Work History
Operations Manager
Sc Intergame Select Srl
Sfantu Gheorghe, Covasna
11.2022 - 06.2026
- managed day to day business operations to ensure smooth workflow
- led,trained and motivated a team to hit performance targets
- resolved costumer and operational issues promptly
- recruited onboarded and coached new employees
- managed operations across multiple gaming and retail locations
- worked with senior management to achieve KPIs and iprove bussiness perfomance
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Set up business contracts, obtained signatures and processed paperwork.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
ESL Teacher
Cambly
Sfantu Gheorghe, Covasna
01.2020 - 11.2022
- Provided international students with English language skills to improve communicative ability in speaking, listening, reading and writing.
- Tailored teaching methods and materials to meet individual learning needs, promoting inclusivity and accessibility in the classroom.
- Conducted one-to-one tutoring sessions to address individual student challenges in language acquisition.
- Conducted interactive ESL classes focusing on speaking, listening, reading, and writing to improve overall language competence.
Education
GCSEs - Veterinary
Grup Scolar Agricol
Sfantu Gheorghe2004
Skills
- Team leadership
- Performance monitoring
- Budget management
- Operational strategy
- Staff recruitment
- Customer relationship building
- Conflict resolution
- Training and development
- Employee motivation
- Continuous improvement
- Leadership skills
- Operational support
- Customer relationship management
- Outstanding customer service
- Strategic planning
- Administrative procedures
- Health and Safety regulations
- Organisational development
- General office administration
- Negotiation
- Department management
- Financial reporting
- Inventory management systems
- Supply chain management
- Client account management
- Positive attitude
- Customer Service
- Creative thinking
- Time-management
Languages
English
Proficient
C2
Timeline
Operations Manager
Sc Intergame Select Srl
11.2022 - 06.2026
ESL Teacher
Cambly
01.2020 - 11.2022
GCSEs - Veterinary
Grup Scolar Agricol