Jason Hanaphy
Monaghan
Summary
Diligent and reliable worker successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Customer Advisor
Argos
Monaghan
09.2016 - Current
- Overseeing of deliveries through the company's delivery process
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Exceeded targets by upselling and cross-selling products, eg: Selling extra product cover and add-ons.
- Assigning stock to the required locations in an efficient manner
- Maintaining a strong working knowledge of all products in store with the view of offering alternatives where possible
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Offered detailed advice on product and service benefits.
- Tracked orders and diplomatically handled complaints to resolve issues.
Gas Warehouse Operative
Air Liquide
Edmonton
02.2014 - 05.2016
- Filling all types of gases within different sizes of cylinders depending on order requirements
- Industrial and Consumer grade
- Performing QC tests on cylinders to ensure they were fit for purpose
- Shipping and Receiving to fulfill mass pick orders for delivery all over the country. Orders were shipped to Oil Rigs, welders etc
- Cleaned and tidied work areas to meet inspection requirements.
- Contacted suppliers to resolve shipment and delivery issues.
- Assisted with loading and unloading of vehicles manually and using machines like Forklifts, motorized pallet jacks,
Concrete Operative
Pagnotta Industries
Edmonton
09.2013 - 01.2014
- Position and dismantling forms for pouring of concrete
- Pouring of concrete into vertical forms through concrete bucket from high rise crane
- Smooth and finish fresh poured concrete
- Eliminate air bubbles/pockets in poured concrete through use of concrete vibration tool.
- Evaluated site conditions, working with contractors to deliver safe and accurate pours.
- Loaded and unloaded goods using forklift trucks and following safety standards.
Glass Technician
Motorglass LTD
Monaghan
01.2005 - 01.2008
- Repair of stone chips and small cracks on windscreens
- Handled damaged glass sheets to safely remove from vehicles
- Reviewed work orders and specifications to verify glass dimensions and details.
- Cut glass to required size and shape to meet orders demands
- Restored vehicle safety and functionality with quality glass replacements.
Car Valeted
Gerry Mullin Car Hire
Monaghan
01.2003 - 01.2005
- Valet and Basic Mechanics
- Tasked with controlling and maintaining supply levels of inhouse inventory
- Assisting with mechanic and sprayer in prepping vehicles for work
- Responsible for housekeeping in and around garage
- Engaging with customers on a daily basis to ensure customer satisfaction
- Polished windows, mirrors and door handles
- Performed fluid and light checks to support vehicle safety.
- Power washing customer vehicles and all yard vehicles for sale/hire
- Used vacuum cleaners and shampooers on car upholstery and carpets.
Education
Certificate of Higher Education - Sports Development and Coaching
John Moores University
Liverpool 09.2008 - 05.2011
LEVEL 6 - Sports Coaching, Gym Instructing and lifeguarding.
FETAC in conjunction w/ University of Limerick
Dundalk 09.2007 - 06.2008
Leaving Cert -
Beech Hill College
Monaghan 09.2000 - 06.2005
Skills
- Customer relations
- Restocking inventory
- Money management
- Store appearance upkeep
- Order taking
- Loss prevention
- Stock management
- Fast-paced picking and packing
- Forklift and pallet machinery operation
- Manual handling
- Quality Control
- Damage control
- Self-motivated
- Delivery scheduling
Interests
First Aid certified. Recreation and interests avid fitness and sports enthusiast, walking, cycling and swimming mainly. I enjoy following sporting commentary and follow current affairs within the world. Keen interest in pursuing a team-orientated position to learn and develop to the best of my abilities in regards to assisting customers and set goals with a working environment.
Timeline
Customer Advisor
Argos
09.2016 - Current
Gas Warehouse Operative
Air Liquide
02.2014 - 05.2016
Concrete Operative
Pagnotta Industries
09.2013 - 01.2014
Certificate of Higher Education - Sports Development and Coaching
John Moores University
09.2008 - 05.2011
LEVEL 6 - Sports Coaching, Gym Instructing and lifeguarding.
FETAC in conjunction w/ University of Limerick
09.2007 - 06.2008
Glass Technician
Motorglass LTD
01.2005 - 01.2008
Car Valeted
Gerry Mullin Car Hire
01.2003 - 01.2005
Leaving Cert -
Beech Hill College
09.2000 - 06.2005
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