Alford Charles
Coventry,West Midlands
Summary
A highly skilled and enthusiastic professional with strong customer service, administrative skills and business operations experience. Provides more than 7 years of practical working experience in various reception and customer support roles, with exceptional communication, organisation, and administration proficiency. Recently relocated to Coventry from London to seek new opportunities to continue to develop professionally. Currently seeking a challenging new role that utilises my experience and knowledge to contribute to the growth and development of an organisation. Pursuing a role in customer service and support, with the ability to work in fast-paced work environments to develop solutions and manage processes and procedures. Articulate Customer Service Cashier ready for new position where first-rate customer service and cash management skills can be properly applied. Dedicated to ensuring each customer has positive and pleasant experience. Talented at performing [Task] and [Task].
Overview
10
10
years of professional experience
1
1
Certification
Work history
Receptionist assistant
coventry sports centre
Coventry, westmidlands
02.2019 - 11.2023
- Resolved customer complaints and answered queries about store products.
- Greeted customers entering store and responded promptly to customer needs.
- Displayed and restocked merchandise by following brand guidelines.
- Helped meet business needs by working extra shifts.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
- Delivered front of house duties with warm and professional manner.
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Enabled smooth running of operations, performing routine office support through [Task] and [Task].
- Detected errors and discrepancies in [Type] documentation, preventing £[Number] in [Type] losses.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reduced waiting times through effective time and resource management.
- Embodied company values through friendly and reliable customer service.
- Admitted guests into buildings to control site access.
- Took and communicated messages to minimise interruptions to staff workflows.
- Signposted other services where appropriate using industry knowledge and contacts.
- Located information and records quickly to assist with ad-hoc queries.
- Acted as first point of contact for wide range of personnel.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Assisted with set up of ID card and access permissions following site security practices.
- Prioritised tasks to maintain reliable service throughout peak times.
Wickes
- Operate the cash register, processing transactions in cash, cheque, and credit cards with accuracy
- Clean and organise the shop daily, including the checkout desk and display units
- Notify customers about upcoming sales events and promotions
- Stock and replenish merchandise according to shop merchandising layouts
- Price merchandise and keep accurate records of inventory supplies
RETAIL SALES ASSISTANT
TM Lewin
- Assist customers with their inquiries and any complaints while maintaining highest company standards
- Generate sales by determining customer needs and development of existing clientele
- Maintenance of floor standards, including the replenishment and presentation of merchandise
- Effective enforcement of loss prevention and shortage control procedures for orders and deliveries
- Oversight of all health and safety measures for a safe work environment for employees
- Development of own knowledge of products, merchandise features, advantages, and benefits in order to assist customers with choosing products for purchase
ADMINISTRATIVE RECEPTIONIST
Captia Health Clinic
10.2014 - 03.2015
- Serve as first point of contact for guests entering the clinic, assisting them with signing in and paperwork needs
- Answer phones and manage correspondence needs for the office including email and postal mailings
- Maintain an organised and clean office space
RECEPTIONIST
Premier Inn Hotel
02.2014 - 09.2014
- Customer Service
- Customer Support
- Sales & Marketing
- Staff Supervision
- Business Administration
- Time Management
- Communication
- Process Improvement, Deliver excellent customer service at all times, handling inquiries in a courteous, prompt, professional manner by telephone, email, or in-person
- Keep the reception area clean and neat, creating an inviting space for guests
- Administer all requests for reservations and cancellations, and handle no-shows in-line with company policies
- Ensure guests are accommodated and that all their needs are met to their satisfaction
- Conduct regular security checks and report any maintenance or safety issues as needed
- Train and mentor staff on all company policies and procedures
- Operate the cash register for cash, cheque, and credit card transactions
RETAIL SALES ASSISTANT
Charles Trywhitt
10.2013 - 01.2014
- Assist customers with choosing and purchasing products, placing custom orders when needed
- Answer customer inquiries and resolve any problems with merchandise purchases
- Work with retail team to set up store, merchandise displays, and keep the store clean at all times
- Operate the register and process payments by cash or credit card
- Assist security and assist with loss prevention measures within the store
- Keep up to date with company promotions and hotel pricings to provide guests with information to maximise sales opportunities
Education
in House Training -
Robinson's Spar
Fine Art
Hackney Community College
2007
Customer Service Training Food Health and Safety Training - undefined
Bethnal Green Technology College
2006
Skills
- Service upselling
- Cash handling
- Merchandise restocking
- Complaint handling
- Loss prevention
- Store merchandise stocking
- Customer relations
- Queue management
- Cash drawer management
- Bagging and packaging
- Manual dexterity
- Cash handling policies
- Identification checks
- Moving and handling
- Store appearance upkeep
- Service knowledge
- Query resolution
- Alcohol law compliance
- Identification verification
- Customer advising
- Money management
- Conflict resolution
- Customer greeting
- Price changes
- Restocking inventory
- Store appearance maintenance
- GDPR compliance
- Payment processing
- Order taking
- Product recommendations
- Team building
- Problem-solving
- Public relations
- Customer-focused
- Communication skills
Certification
April 2015 - Present
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Receptionist assistant
coventry sports centre
02.2019 - 11.2023
ADMINISTRATIVE RECEPTIONIST
Captia Health Clinic
10.2014 - 03.2015
RECEPTIONIST
Premier Inn Hotel
02.2014 - 09.2014
RETAIL SALES ASSISTANT
Charles Trywhitt
10.2013 - 01.2014
Wickes
RETAIL SALES ASSISTANT
TM Lewin
in House Training -
Robinson's Spar
Fine Art
Hackney Community College
Customer Service Training Food Health and Safety Training - undefined
Bethnal Green Technology College
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