JASMINE SMALL
Glasgow
Summary
Dedicated professional with a strong foundation in customer service, known for exceptional attention to detail and effective team collaboration. Demonstrates patience and empathy in resolving conflicts, ensuring client satisfaction. Possesses excellent time management skills, contributing to efficient workflow and productivity. Committed to leveraging these competencies towards achieving career growth in a dynamic environment.
Overview
6
6
years of professional experience
Work history
Retail Assistant
Victoria's Secret
Glasgow
09.2023 - 01.2026
- Dealing with client money and ensuring the store is in order while rearranging things to make the store aesthetically pleasant has taught me great attention to detail.
- With the numerous targets established throughout the day, I have strived to perform better each day in order to meet those goals.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Retail Assistant
Zara
Glasgow
04.2022 - 12.2022
- Prior to spending 5 months abroad, I worked as a sales assistant at Zara. My responsibilities included fitting room duties, working on the shop floor serving clients and ensuring they received a good level of service.
- Supported team members for improved operational efficiency.
- My work at Zara required me to fulfil stock and task deadlines throughout the day, which I believe has influenced how I approach daily activities.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
Nursery Assistant
Little Monkeys
Edinburgh
06.2021 - 08.2021
- Within my job at a nursery I was responsible for supervising and maintaining safety of the children at all times and implement educational and recreational activities for the children.
- The role was able to enforce efficient organisation skills as children are unpredictable so organisation for daily activities was vital.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Promoted social, emotional and physical development of children, encouraging learning through supervised play.
Retail Assistant
B&Q
Edinburgh
06.2020 - 08.2020
- I worked as a customer adviser at B&Q throughout the summer. During my work, I had to assist consumers to the best of my ability with their DIY needs.
- This employment also required me to work with a significant volume of merchandise, which caused me to operate under pressure as large deliveries came in throughout the day, requiring me to meet deadlines.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
Bartender
Radisson Blu Hotel
Edinburgh
12.2019 - 03.2020
- I previously worked at the Radisson Blu in Edinburgh as a bartender/waitress. I worked behind the bar learning how to make different cocktails
- I also waitressed the floor to ensure the customers arriving had what they needed. Working here taught me how to work under pressure due to catering for many tables at once.
- It also taught me how to multitask as working behind the bar required planning, for example, which drinks to make first depending on the customers.
- Assisted with stock counting, ordering and replenishing.
Education
Bachelor of Business Administration - International Business
Glasgow Caledonian University
Glasgow 09/2020 - 1 2024
MsC - Risk Management
Glasgow Caledonian University
Glasgow 09/2025 - 09/2026
Skills
- Customer service
- Attention to detail
- Team collaboration
- Patience and empathy
- Excellent time management
- Conflict Resolution
Timeline
Retail Assistant
Victoria's Secret
09.2023 - 01.2026
Retail Assistant
Zara
04.2022 - 12.2022
Nursery Assistant
Little Monkeys
06.2021 - 08.2021
Retail Assistant
B&Q
06.2020 - 08.2020
Bartender
Radisson Blu Hotel
12.2019 - 03.2020
Bachelor of Business Administration - International Business
Glasgow Caledonian University
09/2020 - 1 2024
MsC - Risk Management
Glasgow Caledonian University
09/2025 - 09/2026