Jasmine Allen
Cambridge,Cambridgeshire
Summary
A motivated and detail-oriented individual with a strong foundation in customer service, sales, and administration, seeking a Business Administration apprenticeship to further develop practical administrative expertise. Demonstrates strong organisational and communication skills, with a proactive approach to learning and continuous improvement. Thrives in structured environments and is eager to contribute effectively to a professional workplace while working towards an accredited qualification.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Corporate Support Assistant
Check4Cancer
Cambridge, Cambridgeshire
04.2025 - 08.2025
- Maintained regular communication with corporate clients, ensuring accurate processing of new sign-ups, reports, and documentation.
- Produced and distributed MI reports using Excel, liaising with Account Executives to ensure timely and accurate delivery.
- Responded promptly to client queries, keeping both clients and internal teams fully informed of updates and correspondence.
- Designed and delivered marketing campaign materials using Canva and Mailchimp, maintaining a high-level of accuracy and attention to detail.
- Consistently managed client data and onboarding information using HubSpot, maintaining accurate and up-to-date records.
- Represented Check4Cancer at client benefit fairs, promoted our services and increased client engagement and awareness.
Administrative Assistant
S.A Bespoke Picture Framing
Cambridge, Cambridgeshire
09.2023 - 03.2025
- Coordinated in-person and online customer appointments, ensuring efficient scheduling and confirmation through the company's Google Calendar, contributing to seamless daily operations.
- Cultivated and maintained strong customer relationships by promptly addressing inquiries via website, email, and phone, delivering consistent and personalised service to new and returning clients.
- Managed and curated company social media platforms (Facebook, Instagram, and website) to highlight completed framing projects (with customer consent) and share relevant updates, significantly improving engagement and brand visibility.
- Handled invoicing and supplier payments by accurately processing and filing invoices manually and digitally in the database, demonstrating strong organisational skills. Gained proficiency in Microsoft Excel to streamline invoice management and reporting.
Retail Sales Consultant
Levi Strauss
Cambridge, Cambridgeshire
01.2023 - 01.2024
- Developed in-depth product knowledge and built strong customer confidence by offering detailed product information and tailored discounts based on customer needs.
- Effectively managed multiple tasks in a high-pressure environment, balancing customer service with manual product distribution and organisation.
- Handled customer inquiries professionally, both over the phone and in person, ensuring accurate product information and satisfaction.
- Consistently received positive feedback through in-person reviews and online comments, demonstrating positive customer satisfaction.
- Gained proficiency with store systems, including processing deliveries and managing product returns, ensuring seamless transactions and efficient coordination with the warehouse.
Retail Sales Consultant
London Camera Exchange
Bath, Somerset
09.2021 - 07.2022
- Developed a strong knowledge of product offerings, enabling me to assist customers with tailored recommendations.
- Maintained a professional and approachable persona, providing expert advice and support in every face-to-face customer interaction and on company social platforms.
- Consistently exceeded customer expectations by providing outstanding service both in-store and via online inquiries.
- Processed customer orders efficiently, ensuring items were wrapped, bagged, and boxed to meet store standards.
- Implemented promotional strategies to increase brand visibility and elevate sales performance.
Retail Sales Assistant
H&M
Cambridge, Cambridgeshire
08.2017 - 08.2019
- I developed a solid track record in customer service, addressing customer queries and concerns calmly and patiently. This included processing in-store and online product returns and refunds while maintaining accurate records in the company system for future reference.
- Ensured store displays were neat and organised, with products correctly categorised by section and size for easy customer access.
- In the final months of my role, I collaborated with the Visual Merchandising team to enhance the store layout and product distribution. I contributed ideas to improve product presentation, which helped optimise the store's visual appeal and drive increased customer engagement.
Education
Bachelor of Arts - Photography
Bath Spa University
Bath, Bath and North East Somerset 10.2019 - 07.2022
A-Levels -
Long Road College
Cambridge, Cambridgeshire 09.2017 - 07.2019
GCSEs - Maths
Long Road Sixth Form College
Cambridge 09.2017 - 07.2019
GCSEs -
Swavesey Village College
Cambridge 09.2012 - 07.2016
Skills
- Efficient time management and task prioritisation
- Adaptable and thrive in fast-paced environments
- Strong organisational skills that ensure productivity and success
- Expertise in building and maintaining client relationships
- In-depth product knowledge and active listening skills
- Analytical problem-solver with a solutions-oriented approach
- Tech-savvy with a focus on continuous improvement
Timeline
Corporate Support Assistant
Check4Cancer
04.2025 - 08.2025
Administrative Assistant
S.A Bespoke Picture Framing
09.2023 - 03.2025
Retail Sales Consultant
Levi Strauss
01.2023 - 01.2024
Retail Sales Consultant
London Camera Exchange
09.2021 - 07.2022
Bachelor of Arts - Photography
Bath Spa University
10.2019 - 07.2022
A-Levels -
Long Road College
09.2017 - 07.2019
GCSEs - Maths
Long Road Sixth Form College
09.2017 - 07.2019
Retail Sales Assistant
H&M
08.2017 - 08.2019
GCSEs -
Swavesey Village College
09.2012 - 07.2016