JANNATUL FERDOUS
London,,United Kingdom,
Summary
Friendly and professional individual with a strong work ethic,seeking to contribute to a dynamic team environment. Committed to delivering exceptional service, handling responsibilities efficiently, and creating a positive experience for clients and visitors. Eager to grow professionally while supporting the smooth operation of day-to-day business activities.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Bar person
PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
2024.02 - Current
- Ensuring customer satisfaction through delivery of high-quality coffee and beverages.
- Promoting seasonal beverages, resulting in increased customer uptake.
- Serving desserts with elegant presentation to enhance dining experience.
- Having extensive knowledge of drink recipes to improve overall customer experience.
Waitress
PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
2023.11 - 2024.01
- Provided top-notch service to customers, improved overall dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
IT trainer
National Youth Development Training Institute
Dhaka, Bangladesh
2022.07 - 2023.09
- Developed customised learning materials with focus on specific IT skills.
- Established a mentoring programme within the company, fostering continuous learning even outside formal training sessions.
- Implemented interactive teaching methods, resulted in increased learner engagement.
Organiser
JU IT Society
Savar,Dhaka, Bangladesh
2021.02 - 2022.02
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Computer Science and Engineering
Jahangirnagar University
Dhaka, BangladeshMaster of Science - Cyber Security with Project Management
University of Bedfordshire
Luton, London, United Kingdom 2024.11 - 2025.12
Higher Secondary Certificate - Science
Brahmanbaria Govt. College
Brahmanbaria, BangladeshSkills
- Hard Working
- Office administration
- Multi-tasking
- IT training
- Time management
- Good Listener
- Strong communication
- Customer service oriented
- Organisational efficiency
- Self-motivated
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Timeline
Master of Science - Cyber Security with Project Management
University of Bedfordshire
2024.11 - 2025.12
Bar person
PizzaExpress
2024.02 - Current
Waitress
PizzaExpress
2023.11 - 2024.01
IT trainer
National Youth Development Training Institute
2022.07 - 2023.09
Organiser
JU IT Society
2021.02 - 2022.02
Higher Secondary Certificate - Science
Brahmanbaria Govt. College
Bachelor of Science - Computer Science and Engineering
Jahangirnagar University