Georgina Kyle
sTRANRAER
Summary
Dedicated Hospitality Professional experienced in responsible serving practices and customer service. Enhanced guest experiences through effective communication and problem-solving skills, while ensuring compliance with health and safety regulations. Contributed to operational efficiency and team success in high-pressure environments by managing multiple responsibilities and fostering a welcoming atmosphere.
Overview
25
25
years of professional experience
Work history
Bar person
Mr Paul Agnew
Stranraer, Dumfries and Galloway
2023.03 - Current
- Processed cash transactions, contributing to faster service delivery.
- Adapted to fast-paced environment to meet high demand periods successfully.
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Adjusted shift patterns to cover busy periods.
- Kept bar area clean, enhancing the overall ambiance of the establishment.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Personal banker
Santander UK
Stranraer, Scotland
2006.06 - 2026.05
- Conducted risk assessment for protection against potential losses.
- Enhanced customer satisfaction through tailored financial advice that addressed individual client needs.
- Maintained strict confidentiality of customer information, adhering to data protection laws.
- Applied knowledge of financial products to improve customer understanding. And provide an informed choice.
- Provided exceptional customer service by addressing client needs and inquiries promptly.
- Promoted bank's products for increased sales and branch profitability.
- Executed cross-selling strategies that contributed to overall business revenue growth.
- Engaged with clients to discuss their future financial opportunities and plans.
- Collaborated with team members to meet daily operational requirements smoothly.
Counter clerk
Post Office
Richmond, North Yorkshire
2001.03 - 2006.04
- Packaged purchased items to minimise risk of damage during transport.
- Developed friendly rapport with regular customers, contributing to a positive store atmosphere.
- Enhanced customer satisfaction by providing prompt and efficient service.
- Managed cash transactions to ensure accuracy and integrity.
- Promoted shop merchandise to drive customer interest and boost sales.
- Collaborated with team members, promoting an efficient work environment.
- Handled high volume of customers during peak hours without compromising on quality of service.
- Operated cash registers efficiently during peak hours to shorten customer wait times.
Education
Stranraer Academy
DVLA FULL DRIVING LICENCE
Skills
- Responsible serving practices
- Serving speed efficiency
- Point of sale operation
- Customer interaction etiquette
- Excellent timing
- Verbal communication
- Outstanding customer service
- Card machine operation
- Till balancing
- Cash and credit transactions
- Restocking supplies
- Courteous
- Table clearing swiftness
- Positively engaging
- Health and Safety Compliance
- Knowledge of licensing laws
Timeline
Bar person
Mr Paul Agnew
2023.03 - Current
Personal banker
Santander UK
2006.06 - 2026.05
Counter clerk
Post Office
2001.03 - 2006.04
Stranraer Academy
DVLA FULL DRIVING LICENCE