JANNATUL FERDOUS
London,,United Kingdom,
Summary
Dedicated professional with a strong focus on customer service and communication, adept at multi-tasking and maintaining organisation in fast-paced environments. Demonstrates creativity in food garnishing and presentation, alongside expertise in beverage preparation. Self-motivated and hard-working, committed to delivering exceptional service while continuously enhancing skills to achieve career growth within the hospitality industry.
Overview
3
3
years of professional experience
Work history
Bar person
PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
2024.06 - Current
- Ensuring customer satisfaction through delivery of high-quality coffee and beverages.
- Promoting seasonal beverages, resulting in increased customer uptake.
- Serving desserts with elegant presentation to enhance dining experience.
- Having extensive knowledge of drink recipes to improve overall customer experience.
Waitress
PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
2024.03 - 2024.05
- Provided top-notch service to customers, improved overall dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Sales assistant
FR Collection
307 Green street, London E13 9AR, United Kingdom
2023.11 - 2024.02
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Sales assistant
Dazzel
Brahmanbaria, Bangladesh
2023.03 - 2023.06
- Accepted and processed cash, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Waitress Assistant
KFC
Dhaka, Bangladesh
2022.08 - 2023.02
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Master of Science - Cyber Security with Project Management
University of Bedfordshire
Luton 2023.11 -
Bachelor of Science - Computer Science and Engineering
Jahangirnagar University
Higher Secondary Certificate - Science
Brahmanbaria Govt. College
Skills
- Hard Working
- Multi-tasking
- Organized
- Good Listener
- Strong communication
- Customer service oriented
- Self-motivated
- Creative food garnishing
- Food presentation
- Beverage preparation
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Timeline
Bar person
PizzaExpress
2024.06 - Current
Waitress
PizzaExpress
2024.03 - 2024.05
Sales assistant
FR Collection
2023.11 - 2024.02
Master of Science - Cyber Security with Project Management
University of Bedfordshire
2023.11 -
Sales assistant
Dazzel
2023.03 - 2023.06
Waitress Assistant
KFC
2022.08 - 2023.02
Bachelor of Science - Computer Science and Engineering
Jahangirnagar University
Higher Secondary Certificate - Science
Brahmanbaria Govt. College