Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

JANNATUL FERDOUS

London,,United Kingdom,

Summary

Dedicated professional with a strong focus on customer service and communication, adept at multi-tasking and maintaining organisation in fast-paced environments. Demonstrates creativity in food garnishing and presentation, alongside expertise in beverage preparation. Self-motivated and hard-working, committed to delivering exceptional service while continuously enhancing skills to achieve career growth within the hospitality industry.

Overview

3
3
years of professional experience

Work history

Bar person

PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
06.2024 - Current
  • Ensuring customer satisfaction through delivery of high-quality coffee and beverages.
  • Promoting seasonal beverages, resulting in increased customer uptake.
  • Serving desserts with elegant presentation to enhance dining experience.
  • Having extensive knowledge of drink recipes to improve overall customer experience.

Waitress

PizzaExpress
Clifton House, 93-99 Euston Rd., London NW1 2RA, United Kingdom
03.2024 - 05.2024
  • Provided top-notch service to customers, improved overall dining experience.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Sales assistant

FR Collection
307 Green street, London E13 9AR, United Kingdom
11.2023 - 02.2024
  • Assisted customers with product selection for optimal satisfaction.
  • Improved customer service by efficiently handling queries and complaints.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Learnt about new products quickly, providing comprehensive guidance to customers.

Sales assistant

Dazzel
Brahmanbaria, Bangladesh
03.2023 - 06.2023
  • Accepted and processed cash, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Waitress Assistant

KFC
Dhaka, Bangladesh
08.2022 - 02.2023
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

Master of Science - Cyber Security with Project Management

University of Bedfordshire
Luton
11.2023 -

Bachelor of Science - Computer Science and Engineering

Jahangirnagar University

Higher Secondary Certificate - Science

Brahmanbaria Govt. College

Skills

  • Hard Working
  • Multi-tasking
  • Organized
  • Good Listener
  • Strong communication
  • Customer service oriented
  • Self-motivated
  • Creative food garnishing
  • Food presentation
  • Beverage preparation

Languages

English
Fluent
Bengali
Native
Hindi
Advanced

Timeline

Bar person

PizzaExpress
06.2024 - Current

Waitress

PizzaExpress
03.2024 - 05.2024

Sales assistant

FR Collection
11.2023 - 02.2024

Master of Science - Cyber Security with Project Management

University of Bedfordshire
11.2023 -

Sales assistant

Dazzel
03.2023 - 06.2023

Waitress Assistant

KFC
08.2022 - 02.2023

Bachelor of Science - Computer Science and Engineering

Jahangirnagar University

Higher Secondary Certificate - Science

Brahmanbaria Govt. College

Similar Profiles

Create profile
JANNATUL FERDOUS