Janna Savage

Communication and engagement to increase student intake:

• Advised and informed applicants through the entire application process, following college protocols and departmental approvals. Improved student satisfaction by resolving queries and proactively providing information.
• Manage reception as the first point of contact for students, staff and visitors.
• Organised and ran audition days for 90+ participants, ensuring applicants were informed and prepared for the auditions. Organised campus tours, enhancing prospective students' experiences.
• Ensure students have access to relevant bursaries, resulting in increased access to disadvantaged students and therefore increased student numbers.
• Implement safeguarding policies, ensured students' wellbeing at all times, provide first aid and pastoral support to students.

Data analysis and insight to aid prioritisation and resource allocation:

• Compile essential data into useful Excel spreadsheets, providing insight into admissions performance, i.e.
• Handle sensitive information appropriately, maintaining confidentiality at all times as required by protocol (GDPR etc).
• Created digital file classification systems eg. Incident reporting and student concerns for company-wide use. Streamlined admission process by utilising internal MIS system, resulting in smoother admissions and enrolment procedure for up to 800 applicants per year.
• Answer inbound phone calls, resulting in excellent customer service provided to students, parents, education staff and outside contractors.
• Resolve technical issues swiftly, avoiding delay.

Collaboration to improve organisational efficiency:

• Collaborated with the marketing team, to develop promotional materials for admissions campaigns, i.e. flyers, information posters.
• Work closely with faculty members to understand course requirements and expectations. Support faculty with their administrative needs to ensure smooth running of their lessons.
• Facilitate internal communications via Google Classroom, physical notice boards, internal MIS system and email with clear and concise memos and bulletins.
• Streamline office operations by implementing efficient administrative procedures, i.e. better supplies inventory management, maintaining office equipment.
• Collaborate with different departments and outside services to maintain positive relationships and a smooth workflow.
• Co-ordinate between Learning Inclusions Departments and faculty to ensure all EHCP criteria is implemented to required students

• Ensured adequate stock levels via inventory management and planning.
• Increased customers’ impulse purchases with improved product presentation.
• Improved overall service quality at bakery, addressed high volume customer queries effectively.
• Complied with food safety regulations (which, ensured safe environments for customers and staff alike.)
• Maintained organised workspace; promoted efficient workflow within the bakery.

• Developed events to improve community engagement and raise funds for further events and projects
• Conducted research projects to identify specific needs and issues within the local area.
• Established a local gardening group, improving their gardening skills and ability to grow healthy produce. Established a nursery group to engage parents in community activities.
• Promoted volunteering opportunities encouraging resident participation.
• Managed communications with parents, residents, volunteers and corporations such as Peabody and Groundwork London
• Completed regular training to support community groups effectively
• My time working in the community resulted in two community volunteering awards and a further nomination for an award at City Hall.

• Monitored ambulance locations via mapping software, enhancing coordination in emergencies. Ensured accuracy in critical data entry tasks, for effective decision making.
• Managed high-stress situations, ensuring smooth operations during peak hours.
• Handled complex telephone systems, facilitating speedy call management, taking up to 100 emergency calls in one shift. Provided life-saving instructions over the phone, for effective pre-arrival assistance.
• During crises I communicated between hospitals, police, and ambulance crews, for efficient emergency response and prioritisation.