Louise Johanna Vippond
Northampton,Northamptonshire
Summary
Astute School Administrator skilled in managing academic operations with decisive and empowering leadership. Dedicated to championing school mission and values through diligent faculty and student support. Guides policy development and oversees change management to create welcoming and inclusive learning environments.
Experienced professional with focus on school administration and support. Capable of streamlining operations and enhancing efficiency through strong organisational skills and keen eye for detail. Adept at fostering positive educational environment by coordinating resources and supporting staff effectively.
Overview
22
22
years of professional experience
Work history
School Administrator & Admissions Officer
Overstone Park School
Northampton, Northamptonshire
05.2024 - Current
- Liaised with Local Authorities regarding Consultations.
- Arranged school tours for Prospective students and their parents/guardians.
- Return consultations to Local Authorities for prospective students.
- Arranged smooth Transition for new students.
- Created Annual Reviews and Provision Maps for new students using the student's EHCP.
- Building strong relationships with Local Authority EHC Case Workers and working together to ensure we can meet students needs.
- Arranged school tours for Prospective students and their parents/guardians.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Coordinated school events to foster community engagement.
- Improved student attendance records with meticulous tracking and reporting.
- Streamlined office procedures by implementing an efficient filing system.
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
School Administrator
St. Mary's Catholic Primary School
Northampton, Northamptonshire
07.2022 - 04.2024
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Answered telephone and email enquiries promptly, signposting requested information.
- Arranged cover during staff absence using reputable supply teachers.
- Recorded student attendance and escalated concerns regarding repeat absences.
- Managed and maintained comprehensive school and staff diaries.
- Processed room booking requests, invoices and payments for external hirers.
- Kept filing, administration and recordkeeping up to date.
- Coordinated and oversaw planning and execution of school trips.
- Established warm, welcoming reception areas to provide positive first impressions.
- Took and distributed detailed admin meeting minutes.
Care Home Administrator
Brampton View Care Home, Barchester
Chapel Brampton, Northamptonshire
01.2022 - 06.2022
- Used care regulation expertise to continually improve care standards, driving the business forward through bettering company reputation.
- Oversaw budget planning and report preparation.
- Oversaw staff recruitment, training and development to ensure residents remained in consistently safe hands.
- Effectively managed company budgets and staff rota for optimum productivity and profitability.
- Direct day-to-day administrative and operational functions for a 88-bed facility, providing guidance and leadership to over 45 employees.
- Accurately reconciled and balanced monthly payroll accounts to deadlines.
- Worked closely with HR to ensure compliance with regulations and maintain appropriate correspondence with employees and management.
- Performed detailed payroll duties from input and audit, to processing and submission.
- Traced previous payroll transactions to identify and correct errors.
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Maintained organisational records of gross and net employee salaries.
Activities Assistant
Brampton View Care Home - Barchester
Northampton, Northamptonshire
04.2021 - 02.2022
- Assist Activities lead with planning of monthly calendar of activities to ensure all residents needs are met.
- Planned and implemented as many as three activities per day focused on supporting Arts and Culture, Mental, Sensory and Physical Exercise needs.
- Kept activity rooms and equipment organised and clean.
- Assisted residents and supported all staff wherever needed.
- Maximised resident engagement, encouraging them to join in and to incorporate fun and learning into recreational activities.
- Maintained activity stock, including toys, games, instructional tools to guarantee consistent availability of items.
- Maintained master calendar of events and organised volunteers.
- Built strong relationships with residents, promoting a positive environment.
- Assisted with residents' personal needs to ensure comfort and satisfaction.
- Developed personalised activity plans according to each resident's interests.
- Coordinated holiday celebrations which boosted morale within the residence.
- Provided additional support during meal times as needed to maintain orderly environment.
- Facilitated regular feedback sessions regarding recreational programmes offered.
- Enhanced resident wellbeing by leading exercise classes and social events.
- Encouraged creative expression through arts and crafts sessions designed for varying ability levels.
- Assisted with transportation arrangements for off-site outings whilst maintaining safety protocols.
Care and Support Worker
Genii Home Care and Lifestyle Services
Northampton
01.2019 - 02.2021
- Developed and implemented support initiatives for patients with Dementia / Alzheimer needs, addressing issues and proposing appropriate solutions to ensure the best patient outcome.
- Maintained up to date knowledge on the latest developments in Dementia / Alzheimer care, attending meetings and training opportunities where possible.
- Supported service users in a range of living tasks, including cooking and shopping, observing and respecting the individual's privacy and dignity at all times.
- Assisted in all aspects of personal hygiene.
- Prepared nutritious meals, strictly following dietician orders to enhance therapy given.
- Monitored physical and emotional wellbeing of individuals, reporting changes to management to ensure prompt resolution.
- Promoted best practices in health, safety and security across all tasks, strictly following Health and Safety policies to safeguard the welfare and health of all patients.
- Built relationships and worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Maintained high levels of patient morale, providing guidance and encouragement to patients through physical and emotional support.
Childminder
Wise Owl After School Club, Self Employed
St. Crispins, Northampton, Northamptonshire
09.2017 - 11.2018
- Carried out meticulous risk assessments for continued child safety and highest adherence to Childcare regulations.
- Delivered learning schemes in line with high standards, providing optimum development and growth opportunities.
- Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
- Offered positive and nurturing environments to support child social and emotional growth.
Customer Service Assistant
Marks and Spencers
Northampton, Northamptonshire
10.2014 - 07.2017
- Fielded diverse customer questions and resolved issues effectively and efficiently.
- Implemented company policies and procedures, including health, safety and security.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Boosted sales revenue by skilfully promoting and displaying merchandise to attract customers.
Corporate Travel Agent
American Express Travel
Cape Town , South Africa
01.2004 - 07.2006
- Contributed marketing ideas and business development possibilities that led to an increase in Corporate bookings.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
- Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Online Educational Administrator Training
TES Training
04.2024 -
Care Certificate
Care Skills Academy
Online11.2020
Childminder
Ofsted Childcare Register
Northamptonshire08.2017
National Diploma, Marketing and Business Management
Central University of Technology
Bloemfontein, South Africa12.1999
Skills
- Enthusiastic and Compassionate communicator
- Safeguarding knowledge
- Care plan management
- Advanced typing speed
- Discretion and confidentiality
- Attention to Detail
- Records management
- Database management
- Professional correspondence
- Policy implementation
- Document formatting
- Written and verbal communication
- Organisation and prioritisation
- Resilience under pressure
Timeline
School Administrator & Admissions Officer
Overstone Park School
05.2024 - Current
Online Educational Administrator Training
TES Training
04.2024 -
School Administrator
St. Mary's Catholic Primary School
07.2022 - 04.2024
Care Home Administrator
Brampton View Care Home, Barchester
01.2022 - 06.2022
Activities Assistant
Brampton View Care Home - Barchester
04.2021 - 02.2022
Care and Support Worker
Genii Home Care and Lifestyle Services
01.2019 - 02.2021
Childminder
Wise Owl After School Club, Self Employed
09.2017 - 11.2018
Customer Service Assistant
Marks and Spencers
10.2014 - 07.2017
Corporate Travel Agent
American Express Travel
01.2004 - 07.2006
Care Certificate
Care Skills Academy
Childminder
Ofsted Childcare Register
National Diploma, Marketing and Business Management
Central University of Technology