Janine Sykes
Chessington,Surrey
Summary
Dedicated inbound call specialist with expertise in telephone mannerisms and claims appeal procedures. Proficient in managing follow-up calls to ensure customer satisfaction and resolution of issues. Committed to leveraging skills to enhance customer service operations and contribute to organisational success.
Friendly and reliable, equipped with exceptional customer service skills and strong ability to work in fast-paced environments. Demonstrates proficiency in communication and teamwork, vital for ensuring seamless operations. Ready to contribute positively to [Desired Position] role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work history
Catering assistant
Holly Field School
Surbiton, Kingston upon Thames
2004.06 - 2022.11
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Claims adjuster
London General Holdings
Kingston upon Thames, Surrey
1996.06 - 1998.11
- Investigated complex insurance claims to determine liability and assess damages.
- Ensured compliance with company policies whilst processing each claim.
- Maintained professionalism at all times even under stressful situations which sometimes arise due to disagreements over settlement amounts.
- Documented all communications and actions related to each claim in an organised manner for future reference.
- Reviewed policy details carefully to confirm coverage limits before proceeding with claims adjustment process.
- Responded to telephone enquiries from clients, vendors and members of public.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Followed up on all client requests and verified resolution.
General assistant
Boots the Chemist
New Malden, Kingston upon Thames
1986.05 - 1996.11
- Assisted in product sourcing tasks which led to better variety on offer.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Carried out routine inspections of premises for safety compliance.
- Dealt with complaints professionally leading to swift problem resolution.
- Assisted with inventory management for efficient stock control.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
Education
Hollyfield School
Kingston upon Thames 1980.07 - 1986.06
Skills
- Telephone mannerisms
- Claims appeal procedures
- Inbound call specialist
- Follow-up calls
Languages
English
Native
Timeline
Catering assistant
Holly Field School
2004.06 - 2022.11
Claims adjuster
London General Holdings
1996.06 - 1998.11
General assistant
Boots the Chemist
1986.05 - 1996.11
Hollyfield School
1980.07 - 1986.06