Millie Mattison

• Improved office efficiency by organising and managing files.
• Enhanced communication for better team coordination by answering calls and emails promptly.
• Strengthened office operations with diligent maintenance of supply inventory.
• Facilitated smoother meetings by preparing meeting rooms and materials in advance.
• Maintained a tidy reception area, creating a positive impression on visitors.
• Delivered exceptional customer service, resulting in high client satisfaction rates.
• Coordinated staff schedules, ensuring smooth daily operations.
• Scheduled appointments effectively to ensure efficient time management for executives.
• Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
• Handled basic invoicing and mail management for office staff.
• Oversaw daily office operations and equipment maintenance.
• Kept flawless records of office activities, staff calendars and events.
• Called customers with past-due invoices to request prompt payment.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Wrote professional letters, emails and memoranda for business communication.
• Documented financial transactions in online banking and XERO.

While working at The Hunters I gain greater communicating and organisation skills. I got certificates with the iHasco citation company in:

COSHH 90%

FOOD SAFETY AND HYGIENE 90%

FIRE AWARENESS 100%

Other skills I learnt throughout my time working there are:

• Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
• Managed payments for food and beverage orders efficiently to avoid any discrepancies.
• Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
• Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
• Handled complaints swiftly, turning potentially negative situations into positive outcomes.
• Ensured adherence to health and safety regulations throughout the premises at all times.
• Collaborated effectively with team members during busy periods for seamless service delivery.
• Welcomed guests warmly upon arrival, setting a positive tone for their visit.
• Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
• Prepared the dining area prior to opening hours for optimum readiness.
• Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
• Conducted end-of-day clean-up tasks ensuring readiness for next business day.
• Implemented special requests from guests catering to individual needs.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Polished glasses and cutlery to pristine standards.
• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.