Michelle Baldwin
Office Assistant
Wymondham ,Norfolk
Summary
Enthusiastic Office Assistant with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Energetic employee well-versed in strong communication and organisation skills.
Flexible and hardworking with drive to succeed.
Works very well as a team but also working alone
Overview
33
33
years of professional experience
Work History
Office assistant
Outdoor Value
Great Yarmouth, Norfolk
06.2023 - Current
- Outdoor Value is online, answering emails, dealing with any problems with products received, orders lost in transit
- We sell on Shopify, Amazon, eBay and B&Q, checking our sites regulary throughout the day
- Processing all returns from customers, re-packing and putting back in stock and issuing refunds
- Regular stock checks
- Helping unload containers when needed
Hotel receptionist
Comfort Hotel
Great Yarmouth, Norfolk
01.2021 - 05.2023
- Maintained security measures, protecting guest personal information and privacy.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
Support worker
Westward Health Care
Great Ellingham, Norfolk
03.2014 - 05.2023
- Supported daily living skills training which increased client self-sufficiency.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Secretary
Baldwin Skip Hire
Attleborough, Norfolk
01.1993 - 03.2014
- Managed queries in person, by phone and via email with exceptional customer care.
- Completing accounts and payroll using Sage
- Built positive relationships with customers and clients to maintain outstanding service
- Organised and maintained filing system for easy staff access.
Skills
Client relationship building
Customer service expertise
Dedicated team player
Telephone mannerisms
Hobbies
Walking, music and film
Timeline
Office assistant
Outdoor Value
06.2023 - Current
Hotel receptionist
Comfort Hotel
01.2021 - 05.2023
Support worker
Westward Health Care
03.2014 - 05.2023
Secretary
Baldwin Skip Hire
01.1993 - 03.2014