Janine Murnane
Horsham,West Sussex
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
Learning and Development Facilitator
Southern Housing
Horsham, West Sussex
2017.12 - 2025.03
- Developed and delivered engaging training programmes to enhance employee skills and knowledge
- Facilitated workshops and learning sessions focused on induction, culture, customer service and IT skills explaining processes clearly, adapting communication style to suit individuals
- Set up training events across the business demonstrating reliability and strong organisational skills
- Built strong relationships with an approachable and friendly manner
Customer Accounts Advisor
Southern Housing
Horsham, West Sussex
2008.01 - 2017.12
- Acted as first point of contact for customers
- Delivered high standards of customer service in a busy environment
- Resolved issues relating to rent accounts calmly, professionally and sensitively
- Maintained accurate records and followed processes correctly
- Delivered tailored training sessions to new staff
- Built positive relationships and trust with colleagues
Lettings Manager
Southern Housing
Horsham, West Sussex
2003.11 - 2008.01
- Managed a team undertaking end-to-end lettings process ensuring service standards and targets met
- Developed close relationships with external partners
- Represented the organisation professionally to customers and external partners
- Attended meetings and provided clear updates and follow up actions
Project Officer
Southern Housing
Horsham, West Sussex
2000.03 - 2003.11
- Worked collaboratively to improve services and processes
- Prepared briefings and summaries for meetings
- Communicated information clearly and accurately
Housing Officer
Southern Housing
Horsham, West Sussex
1990.01 - 2000.03
- Extensive face to face engagement with residents
- Managed anti-social behaviour issues in line with policy
- Inspected estates and reported maintenance and environmental issues
- Maintained a visible, professional and friendly approach on estates
- Acted with common sense and discretion at all times
Education
Institute of Housing Professional Qualification -
University of Westminster
London, England 1990.09 - 1993.05
Professional Certificate in training delivery -
TAP Learning
2020.04 - 2020.04
Skills
Approachable, professional and highly reliable customer facing specialist with over 30 years experience of working directly with the public
Experienced as a first point of contact, delivering a warm welcome, resolving issues and representing the organisation positively at all times
A Horsham resident with strong local knowledge and a genuine pride in the town, I enjoy working outdoors and engaging with people from all walks of life
Affiliations
- Enjoy spending time with family and friends, keeping active through spin and yoga, and long walks and bike rides in the local countryside
Timeline
Professional Certificate in training delivery -
TAP Learning
2020.04 - 2020.04
Learning and Development Facilitator
Southern Housing
2017.12 - 2025.03
Customer Accounts Advisor
Southern Housing
2008.01 - 2017.12
Lettings Manager
Southern Housing
2003.11 - 2008.01
Project Officer
Southern Housing
2000.03 - 2003.11
Institute of Housing Professional Qualification -
University of Westminster
1990.09 - 1993.05
Housing Officer
Southern Housing
1990.01 - 2000.03