Janice Mary King
FIFE,United Kingdom
Summary
Professional with extensive experience in leadership management, tenancy sustainment, and tenant relations. Proven ability to enhance tenant satisfaction through effective relationship management. Expertise in estate management, focusing on property maintenance and community living standards..
Overview
31
31
years of professional experience
11
11
years of post-secondary education
Work history
Area Housing Manager
Fife Council (Housing Services)
Glenrothes, Fife
07.2025 - Current
- Lead a team delivering frontline housing services including tenancy management, allocations, and anti-social behaviour interventions.
- Collaborate with stakeholders to improve housing outcomes.
- Monitor performance indicators and implement service improvements.
- Support staff development through coaching and training initiatives.
Area Lead Officer
Fife Council ( Housing Services )
Inverkeithing, Fife
11.2021 - 07.2025
- Managed line operations of Housing Management Officers and Housing Options Officers within South West Fife Area.
- Monitored performance metrics, ensuring sustainability in Tenancy Assistance, Mobysoft Rentsense, and void management.
- Organised and structured Housing Management Officer Training Programme to enhance service knowledge.
- Facilitated regular one-on-one meetings with staff to address performance and training needs.
- Motivated team members by supporting best practices and improving housing policy implementation.
- Conducted Housing Management Officer and Housing Options Officer meetings to gather feedback for enhancing housing services.
- Collaborated with diverse stakeholders, including Councillors, managers, and community teams to strengthen local housing initiatives.
- Attended Fife Wide Lead Officer Meetings to review and refine housing policies across the council.
Clerical Officer
Glasgow City Council (Architects Department)
Glasgow, Glasgow City
11.1999 - 12.2024
- Supported a team of 7 Clerks of Works in invoice management and repairs processing.
- Handled emergency repair escalations to ensure prompt resolution.
Facilitated new contract tendering work to enhance operational efficiency.
Team Leader
Sky Television
Dunfermline, Fife
10.2019 - 10.2022
- Developed a team of 10 customer service advisors, resulting in recognition as most improved team.
- Motivated staff and monitored key performance indicators to enhance overall performance.
- Delivered one-on-one coaching sessions to address individual needs and foster growth.
Lead Officer
Fife Council (Halls and Centres)
Kirkcaldy, Fife
04.2011 - 10.2021
- Managed day-to-day operations of Halls and Centres in Kirkcaldy, Burntisland, and Dysart.
- Ensured facilities remained fit for purpose and operated efficiently.
- Communicated updates to Senior Management Team and collaborated with community groups.
- Engaged with Councillors and other Fife Council Services/NHS to address local needs.
- Linked initiatives to Plan 4 Kirkcaldy, enhancing community decision-making opportunities.
- Facilitated community consultations to remove barriers to participation in engagement exercises.
- Addressed wellbeing, mental health, and poverty issues through improved local services.
Housing Officer (Information & Consultation)
Fife Council Housing Services
Cupar, Fife
04.1999 - 08.2021
- Marketed housing services to tenants, fostering engagement and participation across Fife.
- Organised 'Have Your Say' tenant participation conference at Rothes Halls.
- Coordinated Housing Services staff conferences to evaluate service delivery improvements.
- Collaborated with Fife Council communications team and Kingdom FM to enhance housing service visibility.
- Promoted Tenant Newsletter and Calendars to increase tenant awareness.
- Delivered induction training for new employees on regeneration, customer service, tenant participation, and home energy efficiency.
CLD Project Co-Ordinator
Fife Council (Halls & Centres)
Kirkcaldy, Fife
04.2007 - 03.2020
- Supported NEET Strategy Delivery Group to advance More Choices, More Chances Agenda for positive youth outcomes.
- Provided strategic advice to Dunfermline Athletic Kick Start Project and Kirkcaldy High/Raith Rovers Project funded by NEET Strategy Group.
- Facilitated youth engagement in football and exploration of related career opportunities through projects.
- Collaborated with FRAE Fife (Fairness, Race Awareness & Equality Fife) staff to develop business infrastructure aligning with FRAE Fife Development Plan objectives.
- Engaged diverse stakeholders to support community integration for individuals not originally from Fife.
- Advised New Horizons Project Team on health and safety, recruitment, IT, and funding opportunities.
- Enhanced life skills and confidence of local youth through targeted engagement initiatives.
- Assisted Area Manager and Team Leader in Halls and Centres review by analysing usage data and refining operational procedures.
Community Resources Co-ordinator
Fife Council (Halls & Centres)
Dunfermline, Fife
08.2001 - 04.2011
- Led operations of Community Leisure Centres across West Fife, ensuring compliance with health regulations.
- Managed daily activities of caretakers to maintain operational efficiency.
- Conducted absence management reports and inspections of halls for maintenance compliance.
- Monitored facilities against service standards during routine centre inspections.
- Collaborated with environmental health teams on CookSafe measures to uphold safety standards.
- Engaged local communities to enhance leisure facility offerings and participation.
- Handled Care Inspectorate registrations, ensuring adherence to health and safety regulations.
- Coordinated special events, including West Fife Villages Citizen of the Year and Playscheme delivery.
- Scheduled staffing rotas to optimise resource allocation.
Senior Youth Worker
Fife Council (Community Learning & Development)
Dunfermline, Fife
09.2004 - 03.2009
- Facilitated engagement with stakeholders including health promotion workers, police, locality managers, Fife health and safety team, service managers, and local tenants and residents association to design and implement Blue Light disco initiative aligned with young people's needs.
Out of School Hours Activities Co-ordinator
Fife Council (Education Service)
Cardenden, Fife
03.2005 - 03.2007
- Secured effective partnerships between schools and community sports for Out of School Hours projects funded by Big Lottery.
Delivered 87 projects across Fife through stakeholder communication, cooperation, and coordination.
Advised project coordinators on funding, training, health and safety, recruitment, and child protection.
Provided strategies for engaging young people to increase attendance and programme uptake.
Assistant Housing Officer
Glasgow City Council (Anderston West End Housing)
Glasgow, Glasgow City
04.1997 - 04.1999
- Informed applicants about housing possibilities in chosen areas, monitored tenant arrears, resolved antisocial behaviour incidents, organised accompanied viewings and marketed difficult to let properties.
Management Secretary
Glasgow City Council (Architects Department)
Glasgow, Glasgow City
01.1995 - 04.1996
- Provided secretarial support to Head of Operational Property and five senior managers.
- Conducted personnel work to enhance staff performance and engagement.
- Facilitated training sessions for 100 employees, promoting workforce development.
Education
SVQ Level 4 - Housing
SQA
Fife 09.2022 - 07.2023
Bachelor of Arts -
BA Management Degree
Heriott-Watt, Edinburgh 08.2005 - 07.2007
Management Diploma - Management
Stow College
Glasgow 08.1997 - 05.1998
HNC Management - Management
Stow College
Glasgow, Glasgow City 09.1995 - 05.1997
NHC Business Studies - Business
Central College of Commerce
Glasgow, Glasgow City 08.1991 - 08.1992
Certificate of Higher Education - English, Secretarial & Modern Studies
St. Thomas Aquinas Secondary School
Glasgow 08.1989 - 06.1990
O'Grades - Maths, English, Arithmetic, Secretarial & Modern Studies
St. Thomas Aquinas Secondary School
Glasgow, Glasgow City 08.1985 - 06.1989
Skills
- Leadership management
- Tenancy sustainment
- Tenant relations
- Estate management
Languages
Spanish
Intermediate
Italian
Beginner
Affiliations
I enjoy Latin American & Ballroom dancing, zumba, yoga, pilates, spin and body combat classes.
I like to travel and I also enjoy writing poems.
Timeline
Area Housing Manager
Fife Council (Housing Services)
07.2025 - Current
SVQ Level 4 - Housing
SQA
09.2022 - 07.2023
Area Lead Officer
Fife Council ( Housing Services )
11.2021 - 07.2025
Team Leader
Sky Television
10.2019 - 10.2022
Lead Officer
Fife Council (Halls and Centres)
04.2011 - 10.2021
CLD Project Co-Ordinator
Fife Council (Halls & Centres)
04.2007 - 03.2020
Bachelor of Arts -
BA Management Degree
08.2005 - 07.2007
Out of School Hours Activities Co-ordinator
Fife Council (Education Service)
03.2005 - 03.2007
Senior Youth Worker
Fife Council (Community Learning & Development)
09.2004 - 03.2009
Community Resources Co-ordinator
Fife Council (Halls & Centres)
08.2001 - 04.2011
Clerical Officer
Glasgow City Council (Architects Department)
11.1999 - 12.2024
Housing Officer (Information & Consultation)
Fife Council Housing Services
04.1999 - 08.2021
Management Diploma - Management
Stow College
08.1997 - 05.1998
Assistant Housing Officer
Glasgow City Council (Anderston West End Housing)
04.1997 - 04.1999
HNC Management - Management
Stow College
09.1995 - 05.1997
Management Secretary
Glasgow City Council (Architects Department)
01.1995 - 04.1996
NHC Business Studies - Business
Central College of Commerce
08.1991 - 08.1992
Certificate of Higher Education - English, Secretarial & Modern Studies
St. Thomas Aquinas Secondary School
08.1989 - 06.1990
O'Grades - Maths, English, Arithmetic, Secretarial & Modern Studies
St. Thomas Aquinas Secondary School
08.1985 - 06.1989
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