Findlay Ross

Accomplished Housing Asset Manager with over 30 years of experience in property management, strategic planning, and compliance. Proven leader in enhancing property services and driving innovation. Strong ability to manage budgets, lead teams, and collaborate with stakeholders to achieve organisational goals.

Experienced fund management professional with a team-oriented nature and capability to manage assets, promote investor relations and assess fund performance. Talented listener, analyser and problem-solver with a people-first approach. Successful at steering financial plans, building policies and monitoring regulatory issues.

• Leadership - Effective Disciplinary Investigations
• Data Protection Level 2
• Witness Familiarisation
• IT - Excel Level 3
• First Aider
• Leadership - Having Difficult Conversations
• Collaborative Team Working
• Good to Great Customer Focused Training
• Chairing & Managing Meetings
• Writing for the Web
• HR - Investigations, Discipline & Grievance
• Managing Attendance/Return to Work Interviews
• Asbestos Awareness
• Developing Coaching Skills
• NIBE Intermediate Training on Heat Pumps
• Prioritising and Workload Management
• Legionella Awareness
• Customer Care
• Performance Management - Guiding Principles
• Health & Safety Awareness Training
• Gas Safety Awareness Course
• Child Protection Level 1 Awareness Training
• C.D.M Training
• Equality & Diversity
• Managing Contractors
• Lagan Complaints

Throughout my career, I have committed to continual personal development, ensuring that I remain well-versed in the latest industry standards, practices, and technologies. Below are some of the key certifications and training programs I have completed, which have significantly enhanced my professional capabilities:

• Leadership - Effective Disciplinary Investigations: Equipped me with the skills to conduct thorough and fair disciplinary investigations, ensuring compliance with legal and organizational standards.
• Data Protection Level 2: Provided comprehensive knowledge on managing personal data responsibly and in compliance with data protection laws.
• Witness Familiarisation: Trained in preparing witnesses for legal proceedings, enhancing the quality and reliability of testimonies.
• IT - Excel Level 3: Advanced Excel skills for better data management, analysis, and reporting.
• First Aider: Certified to provide initial medical assistance in emergencies, ensuring workplace safety.
• Leadership - Having Difficult Conversations: Developed skills to handle challenging discussions with tact and professionalism.
• Collaborative Team Working: Fostered abilities to work effectively within diverse teams, promoting a cooperative and productive work environment.
• Good to Great Customer Focused Training: Focused on delivering exceptional customer service, improving client satisfaction and engagement.
• Chairing & Managing Meetings: Enhanced my capabilities in leading and facilitating productive meetings.
• Writing for the Web: Improved skills in creating effective digital content that engages and informs online audiences.
• HR - Investigations, Discipline & Grievance: Comprehensive understanding of HR processes related to investigations, disciplinary actions, and grievance handling.
• Managing Attendance/Return to Work Interviews: Trained in managing employee attendance and conducting effective return-to-work interviews.
• Asbestos Awareness: Knowledgeable about the risks of asbestos and how to manage its presence in buildings safely.
• Developing Coaching Skills: Enhanced my ability to mentor and coach colleagues, fostering their professional growth.
• NIBE Intermediate Training on Heat Pumps: Technical training on the installation and maintenance of heat pumps, promoting energy efficiency.
• Prioritising and Workload Management: Skills to manage multiple priorities effectively and maintain productivity under pressure.
• Legionella Awareness: Awareness of the risks associated with Legionella bacteria and methods for controlling it in water systems.
• Customer Care: Training in delivering high-quality customer service, ensuring client needs are met effectively.
• Performance Management - Guiding Principles: Understanding of best practices in performance management to enhance team performance.
• Health & Safety Awareness Training: Ensured a comprehensive understanding of workplace health and safety regulations.
• Gas Safety Awareness Course: Certified to handle gas-related safety issues, ensuring compliance with safety standards.
• Child Protection Level 1 Awareness Training: Trained to recognize and respond to child protection concerns appropriately.
• C.D.M Training: Knowledgeable about the Construction (Design and Management) Regulations, ensuring safe construction practices.
• Equality & Diversity: Training in promoting inclusive practices and understanding the importance of diversity in the workplace.
• Managing Contractors: Skills to effectively manage contractor relationships and ensure compliance with contract terms.
• Lagan Complaints: Training on handling and resolving complaints efficiently, improving customer satisfaction.

These certifications and training programs have equipped me with a broad skill set, ensuring that I can effectively manage complex property management functions and lead teams to achieve strategic objectives. My commitment to continual personal development ensures that I am always prepared to meet new challenges and drive organizational success.