Janice Heraty
Leeds,Yorkshire
Summary
Motivated Senior Contract Support Manager with 18 years in the Facilities Management Industry. Offering expertise in implementation and monitoring of contracts and management of key suppliers including compliance and Health and Safety.
Energetic self-starter and team builder able to navigate high stress situations and specialising in problem solving. Excellent communication and organisational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimising policies and procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Contract Support Manager
Mitie
Leeds, West Yorkshire
08.2012 - 01.2025
- Built a highly effective team to ensure contractual obligations are delivered, sustained and improved in respect of critical suppliers performance and implement corrective actions and continuous improvement
- Prioritised workload effectively, optimising time management within the team.
- Collaborated cross-functionally to align departmental goals and objectives.
- Created supportive work environment leading to high staff retention rates.
- Monitoring performance of Critical Supplier services with in line budgetary controls, Key Performance indicators and Service Level Agreements
- Enhanced customer satisfaction with effective problem-solving strategies.
- Ensuring legislation and compliance maintenance tasks are delivered within timescales to meet compulsory legislative obligations
- 10,000 Yearly Planned maintenance tasks worth £1.5 million managed
- 3,000 Engineering Compliance Inspections organised
- £0.5 million temporary hire delivered and collected
- £5 million reactive sub-contracted work delivered
Relationship and Compliance Manager
Lloyds Banking Group
Halifax/Leeds, West Yorkshire
08.2008 - 07.2012
- Fully accountable for delivery of £35 million of Mechanical & Electrical Services within Budgetary Controls
- Ensuring contractual and obligations are delivered, sustained and improved
- Developing supplier relationships based on spend, risk, complexity and opportunities
- Analysing performance by reviewing Performance Management System in conjunction with supplier balance scorecards and monthly reports to review performance, service delivery, Health and Safety and Compliance
Supply Chain Manager - Mechanical & Electrical
Atkins
Leeds, West Yorkshire
06.2006 - 07.2008
- Produced a Category Management Plan for Mechanical & Electrical service stream including analysis of market force that effect the work stream
- Assessed key strategic supplier reviewing their financial, health & safety , compliance and service delivery
- Assisted with Quality, safety and environmental audits across suppliers
- Managed both HBOS and Barclays Bank Mechanical & Electrical supply chain against Clients targets, key performance indicators and bespoke performance management system
- Using Maximo CAFM system to deliver services to over 3,000 properties
Senior sales representative
Bennett & Fountain (Edmundsons)
Leeds, West Yorkshire
01.2004 - 06.2006
- Directed sales initiatives to improve market share for a £25 million pound division of the Edmundsons Group
- Managed key relationships with customers, fostering loyalty and repeat business.
- Negotiated deals, achieving favourable terms for company. Ensuring stock holding were in line with current and future demand
- Achieved high levels of client satisfaction through regular meetings and prompt order fulfilment.
Jewellery Procurement Coordinator Manager
Gallery and Abbeycrest
Leeds, West Yorkshire
07.2002 - 01.2004
- Using SAP Materials Requirement Planning to predict demand and ordering gemstone jewellery from the Asia
- Ensuring supplier adherence to quantity, quality and timely delivery in line with customer orders and expectations.
- Providing Management data on performance to be able to continuously improve the product and delivery to meet the Seasonal fluctuating demand.
National Procurement Manager
Hills Electrical
Leeds, West Yorkshire
08.2000 - 07.2002
- Achieved cost reduction with strategic sourcing and vendor negotiations.
- Created purchasing booklet with details of strategic sourcing agreements
- Arranged workshops for key suppliers to meet local teams to drive innovation, improve communication and maximise strategic expenditure
- Attended industry events regularly to maintain professional network and learn about new market trends.
Education
MCIPS Professional Diploma - Purchasing & Supply
MCPIS
LeedsBTEC National - Business Studies
BTEC
LeedsGCSEs -
General Certificate Of School Education
LeedsSkills
- Performance assessment
- Budgeting and forecasting
- SLA compliance monitoring
- Regulatory compliance understanding
- Troubleshooting expertise
Key Skills
- Process improvement strategies
- Proactive communication style
- Root cause analysis
- Cross-Functional team leadership
- Negotiation
Affiliations
- Golf, skiing, walking, reading, fitness
Accomplishments
Lady Captain of Roundhay Golf Club.
Self-built house
Certification
Legionella awareness course delivered by specialist contractors
Mechanical awareness in-house course
Time Management in-house course
Process redesign and rationalisation in-house in conjunction with Demontfort University
Lloyds Banking Group Emerging Managers Programme
People and Team Management in-house courses
References
References available upon request.
Timeline
Senior Contract Support Manager
Mitie
08.2012 - 01.2025
Relationship and Compliance Manager
Lloyds Banking Group
08.2008 - 07.2012
Supply Chain Manager - Mechanical & Electrical
Atkins
06.2006 - 07.2008
Senior sales representative
Bennett & Fountain (Edmundsons)
01.2004 - 06.2006
Jewellery Procurement Coordinator Manager
Gallery and Abbeycrest
07.2002 - 01.2004
National Procurement Manager
Hills Electrical
08.2000 - 07.2002
Legionella awareness course delivered by specialist contractors
Mechanical awareness in-house course
Time Management in-house course
Process redesign and rationalisation in-house in conjunction with Demontfort University
Lloyds Banking Group Emerging Managers Programme
People and Team Management in-house courses
MCIPS Professional Diploma - Purchasing & Supply
MCPIS
BTEC National - Business Studies
BTEC
GCSEs -
General Certificate Of School Education
Similar Profiles
MOHAMED HASSANMOHAMED HASSAN
Security officer at MitieSecurity officer at Mitie
Angel MitrovAngel Mitrov
Immigration custody officer at MitieImmigration custody officer at Mitie
TREVOR EDWARD GLOVERTREVOR EDWARD GLOVER
Cleaning supervisor at MitieCleaning supervisor at Mitie