Janice Bainbridge

Led and developed teams of up to 30 colleagues, creating a high performance culture focused on engagement and customer experience.

• Used performance metrics and commercial data to make decisions around labour scheduling, productivity, sales and operational priorities.
• Used performance metrics and commercial data to make decisions around labour scheduling, productivity, sales and operational priorities.
• Coached and developed colleagues to improve performance, support career progression and increase engagement.
• Drove operational improvements and successfully managed change initiatives.
• Applied recognition and motivational approaches to enhance team performance, engagement, and retention.
• Established strong relationships with regional leaders and support centre colleagues to achieve business goals.
• Supported recruitment, onboarding and development of colleagues.
• Provided guidance and support to colleagues, facilitating knowledge sharing and best practice implementation.
• Worked closely with colleagues, peers and managers to overcome challenges and improve outcomes.
• Progressed through increasingly senior and complex roles over a 27-year career. From Optical Assistant to ASM to Store Manager in numerous stores.