Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lorraine Ridsdale

Colchester,Essex

Summary

Highly skilled professional with extensive expertise in performance analysis, POS system operation, and sales forecasting. Demonstrates exceptional abilities in data interpretation, database management, and effective delegation. Known for being self-motivated and culturally sensitive with strong interpersonal communication skills. Proficient in sales KPI management, financial forecasting, and the Microsoft Office Suite. Adept at sales reporting, brand building, and ensuring store operations efficiency. Committed to customer service excellence with a proactive approach to problem-solving and conflict resolution. Career goal includes leveraging skills in staff mentoring and customer engagement to drive business growth and operational success.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Store manager

Costa Coffee
Colchester, Essex
10.2022 - Current
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Managed staff schedules, ensuring adequate coverage during peak times.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Coached underperforming employees improving their job performance significantly.
  • Maintained an organised stock room for easy accessibility of goods.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

GCSEs -

Bramston School
Witham Essex
09.1982 - 06.1988

Skills

  • Performance analysis
  • POS system operation
  • Sales forecasting
  • Data interpretation
  • Database management
  • Effective delegation
  • Self motivated
  • Cultural sensitivity
  • Interpersonal communication
  • Sales KPI management
  • Financial Forecasting
  • Microsoft Office Suite
  • Sales reporting
  • Sales driven
  • Proactive approach
  • Communication effectiveness
  • Staff mentoring
  • Brand building
  • Safety consciousness
  • Time-management
  • Stock control systems
  • Positive attitude
  • Active listening
  • Customer engagement
  • Risk Assessment
  • Store operations efficiency
  • Time efficiency
  • Customer service skills
  • Proactive initiative
  • Product knowledge
  • Customer service excellence
  • Good communicator
  • Conflict Resolution
  • Staff rota arrangement

Accomplishments

Completed HIPO Course in 2024

91.2% latest Costa Check

Lead BM Area Meetings

Area Waste Champion

Area Champion for Hands Off Trial

Timeline

Store manager

Costa Coffee
10.2022 - Current

GCSEs -

Bramston School
09.1982 - 06.1988

Similar Profiles

CREATE PROFILE
Lorraine Ridsdale