Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Deane

Chelmsford,Essex

Summary

Experienced Store Manager with a proven track record in leading and developing teams to deliver exceptional customer service in the retail sector. Demonstrates expertise in retail operations, compliance and sales KPI management, driving store targets through effective trade planning and commercial decision-making. Skilled in merchandise presentation and loss prevention, ensuring a safe and compliant store environment. Committed to inspiring customers through impactful displays. Career goals include further enhancing store operations efficiency and expanding leadership capabilities within the retail sector. Customer-focused Store Manager dedicated to creating an inspiring shopping environment. Showcases products and projects to engage and motivate customers, ensuring accessibility to the right guidance and resources. Manages daily operations with a commitment to compliance and safety, enhancing overall store efficiency.

Overview

25
25
years of professional experience

Work History

Store Manager

Hobbycraft
Chelmsford, Essex
07.2005 - Current
  • Managment of a top 10 turnover store/profitable store
  • Deliver store targets by managing sales drivers, key KPIs , and making timely commerical decisions.
  • Lead, coach and develop a team to deliver excellent customer service every day.
  • Oversee all store activities to maintain high levels of service and customer satisfaction. day to day, including rota planning, handovers and opening/closing routines.
  • recruit, onboard and retain great colleagues; build capabilty and plan for succession.
  • identify areas for improvement and take neccessary action to drive the business forward.
  • Keep the store safe, secure and compliant (cash, stock loss, audits, and health and safety).
  • Manage stock processes: deliveries, replenishment, stock, accuracy and loss prevention.
  • create an inspiring shop floor: strong availability, great presentation and seasonal merchandising.
  • Inspire customers to start and finish projects by showcasing ideas in store, keeping displays impactful , and making it easy for customers to find the right products and guidance.
  • Communicate clearly so everyone understands priorities , expectations and ways of working.
  • Acted as a brand ambassador to promote the store's culture and values through customer interactions. showing a love for hobbies and crafts and bring to life through service, expert advice and passion for making.

General Assistant

Hobbycraft
Basildon, Essex
09.2001 - 02.2005

Education

A-Levels - AVCE Travel and Tourism

Thurrock College
Grays
01-2004

GCSEs - Secondary School

Barstable School
Basildon
01-2001

Skills

  • Retail operations
  • Store operations efficiency
  • Sales driven
  • Sales KPI management
  • Loss prevention
  • Inventory management
  • Regulatory compliance
  • Training and development
  • Merchandise presentation
  • Trade planning
  • Data analysis and interpretation
  • Multitasking proficiency
  • Relationship management

Timeline

Store Manager

Hobbycraft
07.2005 - Current

General Assistant

Hobbycraft
09.2001 - 02.2005

A-Levels - AVCE Travel and Tourism

Thurrock College

GCSEs - Secondary School

Barstable School
Matthew Deane