Summary
Overview
Work history
Education
Skills
Timeline
Generic

Janice Appleby

Poole,Dorset

Summary

Driven individual with strong customer service and team collaboration skills, combining excellent communication and multitasking abilities. Adept in maintaining high standards of service and committed to contributing to positive work environment and enhancing customer satisfaction.

Overview

13
13
years of professional experience

Work history

Senior Waitress

The Cowshed Dorset
Poole, Dorset
2022.03 - Current
  • Adhered strictly to hygiene standards whilst handling food and drinks, ensuring safety of guests.
  • Maintained clean dining area to promote a positive eating environment for customers.
  • Communicated effectively with team members during busy shifts for seamless operations.
  • Catered to dietary restrictions of patrons, providing personalised food options.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Set tables properly for optimal dining experience.
  • Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.

Senior Waitress

Dylan’s
Poole, Dorset
2017.10 - 2022.03

As above

Customer service administrator

AHF
Poole, Dorset
2015.09 - 2017.10
  • Guided customers through available options – resulting in informed decision-making.
  • Maintained customer database, ensuring accuracy and confidentiality.

Midday supervisor

Dorset Council
Poole, Dorset
2013.09 - 2015.07
  • Promoted inclusivity with active involvement in children's games and activities.
  • Maintained clean dining facilities to ensure hygienic environment.
  • Enforced school policies and rules consistently, encouraging discipline among students.
  • Ensured child safety by monitoring playground activities.
  • Provided first aid assistance when required, prioritising pupil's wellbeing.
  • Encouraged good table manners amongst students while eating.
  • Mediated conflicts between students to maintain a harmonious atmosphere.
  • Participated in staff meetings and training sessions for professional development.
  • Provided comfort and reassurance to distressed children, promoting emotional well-being.
  • Supported teaching staff in managing behaviour issues effectively.

Education

GCSEs - English, Maths, Typing and office Skills,

Little Heath Secondary School
Reading
07.1987

Skills

I’m a very conscientious and self motivated worker I take my duties seriously and am not afraid to ask for assistance in anything I’m unsure of from fellow colleagues

Due to being a single parent since June 2014 I have managed my own home and continue to do so singularly

I currently liaise with residents at Sidney Smith Court and offer home help services on a weekly basis I have been doing this since lock down lifted in 2021 This can vary between cleaning, laundry, shopping and transport

Similarly I also support a close friend who has had brain surgery This can vary between health care appointments, errands and social outings when possible

Timeline

Senior Waitress

The Cowshed Dorset
2022.03 - Current

Senior Waitress

Dylan’s
2017.10 - 2022.03

Customer service administrator

AHF
2015.09 - 2017.10

Midday supervisor

Dorset Council
2013.09 - 2015.07

GCSEs - English, Maths, Typing and office Skills,

Little Heath Secondary School
Janice Appleby