Megan White

Compassionate and reliable Animal Care Assistant with hands-on experience caring for a wide range of species. Skilled in feeding, administering medication and maintaining clean environments. Committed to ensuring the wellbeing of animals and supporting veterinary teams.

Key Skills

• Animal handling and restraint
• Feeding and Nutritional management
• cleaning and enrichment
• Administering medication under supervision
• Observation and reporting of animal behavior/health
• Kennel/Environment cleaning and hygiene maintenance
• Teamwork and communication
• Customer Service (when dealing with pet owners)

Experience

• Daily Care Tasks - Feeding, watering, cleaning clinical environments
• Animal Health Monitoring - Spotting signs of illness, reporting to vets
• Handling and Restraint - Safe handling techniques for different species
• Support to Vet Teams - Assisting with procedures, preparing treatment areas
• Customer Interaction - Explaining care to owners, handling clinical and administrative (e.g. pet insurance) queries
• Team Contribution - Working with colleagues to maintain high standards
• Displayed energy and enthusiasm in fast-paced environment.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Friendly and organized veterinary receptionist with experience in customer service and administration. Skilled in managing appointments, handling payments, and supporting veterinary staff, while ensuring clients and their pets receive welcoming and compassionate service.

Key Skills

• Front desk reception & client care
• Appointment scheduling & diary management
• Telephone & email communication
• Customer service & complaint handling
• Payment processing & invoicing
• Confidential record-keeping (GDPR compliance)
• Knowledge of veterinary terminology
• Empathy and reassurance for anxious clients
• Multitasking in busy clinical environments
• Team collaboration with vets, nurses and assistants

Experience

• Welcomed clients and provided reassuring, professional first point of contact
• Scheduled appointments, managed the clinic diary and coordinated follow ups.
• Processed payments, insurance forms and client record with accuracy
• Handled volume of calls and emails, prioritising urgent cases
• Supported the veterinary team by preparing consult rooms and assisting with paperwork.

• Progressed from apprentice to fully employed after completing diploma, gaining a wide range of skills in patient care, administrations and medical reporting
• Documented and reported patient deaths in line with practice protocols, liaised with coroners, police and bereaved families with professionalism and empathy.
• Processed and imputed medical reports into patient records, including A&E, hospital discharge, out-of-ours and NHS111 reports.
• Maintained accurate patient records, by coding and imputing critical information, ensuring GP's and management received timely updates.
• Applied knowledge of medical terminology to support accurate record-keeping and communication with clinical staff.
• Provided sensitive support t patients and families experiencing distress or health anxiety, maintaining a calm and compassionate approach.
• Completed mandatory training annually to strengthen skills in GDPR, information governance, conflict resolution, customer care and safeguarding.