JANET DONKOR
United Kingdom
Summary
Dedicated professional with expertise in person-centred care and support planning, proficient in Microsoft Office, and adept at time management. Demonstrates strong communication and advocacy skills, ensuring effective safeguarding including S42 enquiries. Empathy and cultural sensitivity are key strengths, complemented by organisational skills and multi-disciplinary teamwork. Committed to enhancing service delivery through continuous improvement and collaboration.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Social Worker - Adult Social Care
Hertfordshire County Council
05.2024 - 02.2026
- Initiated and led a carers’ support group for families of individuals with terminal illness, expanding participation from 3 to over 25 regular attendees (growth of 700%) and increasing engagement through online platforms.
- Co-facilitated a bereavement support group, boosting attendance from 10 to 30+ participants (200% increase), prompting the launch of an additional group to meet demand.
- Collaborated with multidisciplinary teams across hospital and community settings to design and implement person-centred care plans, improving patient satisfaction and overall wellbeing.
- Coordinated with community agencies to deliver effective aftercare services, reducing hospital readmissions and ensuring safe, timely discharges.
- Commended by the organisation for exceptional advocacy for patients and families during complex situations, contributing to improved discharge outcomes.
- Successfully completed the Assessed and Supported Year in Employment (A.S.Y.E) programme August, 2025.
Student Social Worker (Placement)
Nubian Life Adult Social Care-Hammersmith and Fulham
05.2022 - 09.2023
- Completed training on dementia care, developing an understanding of its diverse impact on individuals and strategies for person-centred support.
- Undertook Direct Payments training, focusing on how financial autonomy influences client well-being and independence.
- Applied a person-centred and strengths-based approach to assess client needs, interests, and aspirations, ensuring care plans reflect individual goals.
- Completed Adult Safeguarding training and successfully conducted a safeguarding assessment, demonstrating ability to manage risk and protect vulnerable adults.
- Gained practical experience through shadowing home visits and transport assessments with senior practitioners, enhancing skills in client engagement and community-based support.
Student Social Worker (Placement)
Westminster Children Services
11.2022 - 05.2023
- Risk Assessment & Case Management: Led multi-agency discussions to assess risk and inform case planning; managed Section 17 Child in Need and Section 47 Enquiry cases.
- Child-Centred Practice: Delivered interventions using systemic approaches, social GRACES, genograms, and strength-based methods to achieve positive change.
- Leadership & Collaboration: Chaired Child in Need Plan and Review meetings; worked closely with specialist services and attended FGC, LAP, core group, and school multi-agency meetings.
- Direct Work & Documentation: Completed Single Assessments and family chronologies; maintained accurate case records in Mosaic and produced clear, evidence-based reports.
- Professional Development: Presented cases during audits; shadowed court proceedings to strengthen legal knowledge; resolved ethical dilemmas through reflective supervision.
Healthcare Assistant
Forest Healthcare- Ash Court Nursing Home-UK
02.2016 - 01.2023
- Delivered high-quality personal care and support to residents with diverse needs, illnesses, and disabilities, always ensuring dignity and comfort.
- Assisted with safe moving and handling of patients in compliance with health and safety guidelines, reducing risk of injury and promoting mobility.
- Supported residents with feeding and hydration, achieving a 100% compliance rate with nutritional care plans.
- Maintained cleanliness, hygiene, and safety within patient environments, contributing to infection control and a 0% incident rate during tenure.
- Collaborated with qualified staff by performing routine personal care tasks, improving workflow efficiency and patient satisfaction.
- Played a key role in maintaining a safe environment, contributing to successful health and safety audits.
- Assisted in implementing individualized care plans, improving residents’ quality of life and independence.
Administrative Assistant
RHEMA BUSINESS CONSULTANTS LTD UK
01.2012 - 01.2015
- Meeting Coordination: Attended meetings and prepared accurate minutes to ensure clear documentation.
- Client Engagement: Organized and held meetings with clients to maintain strong professional relationships.
- Customer Service & Reception: Delivered excellent customer service while managing front desk operations.
- Administrative Support: Handled a variety of office tasks including answering phones, photocopying, managing emails, filing, and stock-taking.
- Office Management: Sorted incoming and outgoing mail, ordered office stationery, typed documents, maintained filing systems, and managed staff diaries.
- Team Supervision: Supervised and coordinated staff activities to ensure efficient workflow.
- HR Functions: Conducted job applicant interviews, facilitated orientation programs for new employees, determined leave entitlements, and supported staff training and development.
- Job Documentation: Prepared job descriptions and contributed to HR planning processes.
Education
MSC - Social Work
Royal Holloway University
London 01.2021 - 01.2023
BSC (HONS) - Health and Social Care
Anglia Ruskin University
London 01.2017 - 01.2019
Level 2 Diploma - Health and Social Care
01.2015 -
Teacher Training - undefined
Wesley College of Education
Ghana 01.2008 - 01.2011
Literature in English - undefined
Juaben Senior High School
Ghana 01.2004 - 01.2007
Skills
- Person-centred care and support planning v organisational skill
- Time management Proficient in Microsoft Office
- Safeguarding (including S42 enquiries)
- Empathy and cultural sensitivity
- Strong communication and advocacy skills
- Multi-disciplinary teamwork
Certification
- Mental Capacity Act & Deprivation of Liberty Safeguards (2024)
- Dementia Care and Risk Assessment (2024)
- Bereavement & Loss Support (2024)
Affiliations
- Social Work England
- British Association of Social Worker
- Unison
Voluntary Work and Achievements
Children’s Home, Youth Secretary, Ghana, 2009, 2011, Undertook visit to the children’s Home, Organise programs and events for young children
Career Break
Career Break- June 2023 -March 2024 (Maternity leave)
Timeline
Social Worker - Adult Social Care
Hertfordshire County Council
05.2024 - 02.2026
Student Social Worker (Placement)
Westminster Children Services
11.2022 - 05.2023
Student Social Worker (Placement)
Nubian Life Adult Social Care-Hammersmith and Fulham
05.2022 - 09.2023
MSC - Social Work
Royal Holloway University
01.2021 - 01.2023
BSC (HONS) - Health and Social Care
Anglia Ruskin University
01.2017 - 01.2019
Healthcare Assistant
Forest Healthcare- Ash Court Nursing Home-UK
02.2016 - 01.2023
Level 2 Diploma - Health and Social Care
01.2015 -
Administrative Assistant
RHEMA BUSINESS CONSULTANTS LTD UK
01.2012 - 01.2015
Teacher Training - undefined
Wesley College of Education
01.2008 - 01.2011
Literature in English - undefined
Juaben Senior High School
01.2004 - 01.2007