Janet Batten
Maidstone,Kent
Overview
36
36
years of professional experience
Work History
Receptionist in GP Surgery
Northumberland Road Surgery
Maidstone, Kent
01.2016 - 09.2026
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Answered patients' questions in person, by email, or by phone.
- Handled confidential patient records with discretion, adhering to data protection regulations and maintaining privacy.
Receptionist in GP Surgery
The Vine Medical Centre
Maidstone, Kent
02.2019 - 11.2021
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Answered patients' questions in person, by email, or by phone.
- Handled confidential patient records with discretion, adhering to data protection regulations and maintaining privacy.
Receptionist in GP Surgery
Larkfield Medical Centre
Maidstone, Kent
10.2014 - 01.2018
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Answered patients' questions in person, by email, or by phone.
- Handled confidential patient records with discretion, adhering to data protection regulations and maintaining privacy.
Receptionist in GP Surgery
King Street Surgery
Maidstone, Kent
05.2005 - 09.2014
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Answered patients' questions in person, by email, or by phone.
- Handled confidential patient information with discretion, adhering to data protection regulations.
Receptionist
Maidstone and Tunbridge Wells NHS Trust
Maidstone, Kent
10.1997 - 04.1999
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Midday Meals Assistant
Molehill Copse CPS
Maidstone, Kent
09.1990 - 09.1997
- Maintained high standards of cleanliness and organisation in the workplace.
Education
Certificate of Higher Education - Secondary School
South Borough Girls School
Maidstone, KENT01-1982
Skills
- Food safety
- Portion control
- Stock ordering
- Kitchen supervision
- Meal preparation
- Team motivation
- Communication skills
- Communication
- Health and Safety regulations
Timeline
Receptionist in GP Surgery
The Vine Medical Centre
02.2019 - 11.2021
Receptionist in GP Surgery
Northumberland Road Surgery
01.2016 - 09.2026
Receptionist in GP Surgery
Larkfield Medical Centre
10.2014 - 01.2018
Receptionist in GP Surgery
King Street Surgery
05.2005 - 09.2014
Receptionist
Maidstone and Tunbridge Wells NHS Trust
10.1997 - 04.1999
Midday Meals Assistant
Molehill Copse CPS
09.1990 - 09.1997
Certificate of Higher Education - Secondary School
South Borough Girls School