Jane Freeman
Bristol
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
8
8
years of professional experience
1
1
Language
Work History
Bylaw Officer
City of Williams Lake
Williams Lake, Canada
03.2022 - 01.2024
- Maintained order and security at public events, defusing tense situations proactively.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Issued parking fines, logging required information accurately and swiftly.
Industrial First Aid Attendant/Site Security
Polar Medical Services
Mackenzie, Canada
07.2021 - 03.2022
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Maintained professional qualifications and certifications for best-possible customer care.
- Administered first aid, reporting incidents and near misses when required.
- Communicated and enforced safety procedures.
Industrial First Aid Attendant/Site Security
Sugarcane Development Corporation
Williams Lake, Canada
04.2019 - 07.2021
- Greeted customers and provided friendly, professional service to uphold company standards.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
Property Manager
Stratton Ventures
Kamloops, Canada
09.2015 - 12.2017
- Drafted lease contract and collected deposits from tenants.
- Instructed cleaning firms to perform deep cleans between tenants to maintain standards.
- Held keys for various properties and remained on call to attend emergency situations.
- Showed properties to prospective tenants, promoting room features and benefits.
- Gathered evidence of problem tenants for legal and insurance cases.
Education
Bachelor of Arts - Criminology
Thompson Rivers University
Kamloops, Canada /2022 -
Certificate of Higher Education - Administrative Assistant Certificate
Thompson Rivers University
Kamloops, CanadaCertificate of Higher Education - Bylaw Compliance, Enforcement & Investigative Skills
Justice Institute of British Columbia
New Westminster, CanadaSkills
Results-orientated
Detail-orientated
Data entry
Self-directed
Electronic file management
Customer service expert
Timeline
Bylaw Officer
City of Williams Lake
03.2022 - 01.2024
Industrial First Aid Attendant/Site Security
Polar Medical Services
07.2021 - 03.2022
Industrial First Aid Attendant/Site Security
Sugarcane Development Corporation
04.2019 - 07.2021
Property Manager
Stratton Ventures
09.2015 - 12.2017
Bachelor of Arts - Criminology
Thompson Rivers University
/2022 -
Certificate of Higher Education - Administrative Assistant Certificate
Thompson Rivers University
Certificate of Higher Education - Bylaw Compliance, Enforcement & Investigative Skills
Justice Institute of British Columbia