Jana Kovacikova
Great Manchester,Manchester
Summary
Customer-focused professional with several years of experience in retail, finance, and reception roles. Skilled in managing client interactions, resolving inquiries, and enhancing customer satisfaction. Proven ability to lead teams towards achieving goals while maintaining high service standards. Strong organisational skills foster operational efficiency and support a collaborative team environment.
Overview
6
6
Languages
22
22
years of professional experience
Work History
Tesco Colleague
Tesco
Atherton
07.2026 - Current
- Supported customers daily in locating products, providing pricing information, and advising on stock availability to enhance their shopping experience.
- Delivered retail services at Tesco in Atherton, assisting customers to meet their shopping needs effectively.
- I am proud to be a part of the great team at Tesco. Although I have not been with the company for a very long time, I have already found a great enjoyment in interacting with customers and providing efficient and friendly service.
- I am also trained on self-check outs service
- Trained in food safety, workplace hygiene, temperature monitoring, and product knowledge for various teas and coffees.
- I normally work from 6pm to midnight on Tuesdays, Thursdays and Saturdays.
Sales Support Assistant
Casa Ceramica
02.2025 - 07.2026
- Served as primary contact, managing phone enquiries and scheduling appointments for customers interested in showroom products.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Processed orders by generating purchase orders, submitting to factories, verifying pricing, finalising transactions, and coordinating material collections across Europe.
- Reconciled bank statements monthly, identifying discrepancies and rectifying them to maintain accurate financial records.
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
Accounts Assistant
Live Electrical Distributions
12.2024 - 01.2025
- Manage and apply settlement discounts to sales invoices and ensure accurate record keeping.
- Actively chase up remittance advice slips from customers to ensure accurate accounting.
- Collected supplier invoice statements and arranged timely payments, ensuring accurate cash flow management.
- Collected card receipts and managed reimbursement process, facilitating prompt financial reconciliation.
- Calculating commissions based on the sales turnovers for sales representatives, obtaining their invoices and arranging for the payments to be made.
- Collecting debit notes and their conversion to credit notes.
- Assisted in temporary roles across departments, adapting to diverse tasks and supporting team needs.
Accounts Assistant
Clothes2order Ltd
10.2024 - 11.2024
- Managed transactions within business environment to ensure accuracy and timely processing.
- Raised API invoices and credit sales invoices using Sage 200, updated customer address details, followed up on outstanding debts, communicated with accounts managers regarding purchase order issues, addressed fraud alert and refund tickets using HubSpot, and processed refunds through Opay.
- Reconciled bank statements monthly, identifying discrepancies and rectifying them to maintain accurate financial records.
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Assisted with receiving, processing and verifying all invoices related to accounts payables.
Bookkeeper
Silverline Windows Ltd
, N22 8YB
09.2018 - 07.2024
- Maintained subsidiary accounts by verifying, allocating, and posting transactions accurately.
- Managing financial transactions and record keeping with strict attention to detail.
- Reconciling and balancing bank accounts.
- Completing and submitting quarterly VAT returns.
- Raising sales/pro-forma invoices and ensuring suppliers' payments are made on time.
- Paying PAYE monthly to HMRC before the 19th of each calendar month.
- Submitting, calculating and paying CIS deductions monthly before the deadline.
- Managed petty cash account to ensure accurate records and support financial operations.
- Resolved client inquiries and issues through effective communication.
- Handled general filing and dispatched follow-up letters and contract documents efficiently.
Crossing Supervisor
The Hall School
London, NW3 4NU
09.2018 - 07.2024
- Ensured health and safety of students while crossing roads and using pavements, contributing to a secure environment.
- Controlled traffic flow to allow pedestrians to cross the road safely.
- Managed responsibilities with diligence and professionalism, prioritising student safety in all actions.
- Organised lost property items for efficient retrieval by students, enhancing their experience and reducing inconvenience.
Receptionist
Silverline Windows Ltd
, N22 8YB
09.2008 - 08.2018
- Responded to visitor inquiries at front desk, providing information about services and directions.
- Answered phone calls, transferred to proper departments, or took detailed messages.
- Managed appointments and arranged meetings according to schedule.
- Maintained confidential client records, inputted data and filed documents accurately.
- Filtered and forwarded important messages to the ordering department.
- Assisted with financial transactions, managing accounts payable and receivable to support operational efficiency.
- Prepared quotations and estimates for clients, ensuring timely delivery of accurate information.
Reception Manager
LA Fitness
, N3 2TA
12.2007 - 05.2008
- Greeted clients and visitors and made sure that all reception staff members were maintaining the desired level of client service.
- Handled all incoming calls and answered the enquiries made.
- Addressed customer complaints and hastily resolved them.
- Proven experience of coaching, developing staff and monitoring their performance.
- Experience in driving a team to exceed targets.
- Recruitment of new staff members and induction training and filing documents for the HR department.
- Maintained a record of all guests and members coming to the gym.
- Processed member payments accurately, ensuring timely financial transactions.
- Kept the team up to date with sales figures and product information.
- Ordered stationery and office supplies, liaising with suppliers.
- Used FIFO method for inventory control.
Team Leader
Vue Cinema
, N12 0GL
07.2004 - 12.2007
- Responsibilities included organising a team of around 10 Guest Assistants per shift, motivating them to achieve the daily sales and margin targets; ensuring the team members serve correct portions to maximise profit.
- Overseeing the training and induction of new staff.
- Preparation of a weekly staff rota for up to 35 employees.
- Monitoring absence and punctuality of staff.
- Oversaw customer service standards, resulting in a 98.66% score during the last mystery shopper visit.
- Allocating up to 12 tills per shift and bagging takings of up to £30,000 in cash and investigating cash discrepancies.
- Documented incidents thoroughly and produced statistical reports on daily activities.
- Inspected equipment for safety to ensure that health and safety requirements are always met.
- Supported stock taking processes, ordering, checking deliveries and entering stock onto the computer.
- Developed movie programming schedules for approval by Head office.
Education
AAT Level 2 - Distinction
First Intuition
08-2026
Edexcel Level 3 BTEC National - Travel & Tourism
Southgate College
06-2006
Key Skills Certificate - Communication & IT
Southgate College
06-2006
A-Levels - Business Studies, Economics, Slovak Language, Bookkeeping
Hlohovec Business Academy
Slovakia05-1999
Level 1 Award - Computerised Accounts
Southgate College
04-2010
Skills
- Customer service excellence
- Customer focus
- Problem-solving skills
- Attention to detail
- Sage 50 and 200 accounting software
- Xero accounting by practice
- Microsoft Office suite (Excel intermediate level, Word, PowerPoint)
- Internet and email
- Retail compliance
- Product knowledge expertise
- Inventory/stock take
- Barcode scanning
- Organisational skills
- Consistent scheduling
- Time management abilities
- Calmness under pressure
- Initiative and independence
- Effective communication
- Active listening
- Decision-making skills
- Results-driven
- Problem resolution strategies
Language Skills
Slovakian
English
Czech
Polish
German
Spanish
Custom
I enjoy keeping fit doing various sports, cooking, reading and socialising with my friends. Also having UK Driving licence.
Timeline
Tesco Colleague
Tesco
07.2026 - Current
Sales Support Assistant
Casa Ceramica
02.2025 - 07.2026
Accounts Assistant
Live Electrical Distributions
12.2024 - 01.2025
Accounts Assistant
Clothes2order Ltd
10.2024 - 11.2024
Bookkeeper
Silverline Windows Ltd
09.2018 - 07.2024
Crossing Supervisor
The Hall School
09.2018 - 07.2024
Receptionist
Silverline Windows Ltd
09.2008 - 08.2018
Reception Manager
LA Fitness
12.2007 - 05.2008
Team Leader
Vue Cinema
07.2004 - 12.2007
AAT Level 2 - Distinction
First Intuition
Edexcel Level 3 BTEC National - Travel & Tourism
Southgate College
Key Skills Certificate - Communication & IT
Southgate College
A-Levels - Business Studies, Economics, Slovak Language, Bookkeeping
Hlohovec Business Academy
Level 1 Award - Computerised Accounts
Southgate College