Jana Kennedy Lipovska
Swindon,Wiltshire
Summary
Customer-focused professional with 18+ years of experience in diverse business and educational environments. Thrives in high-pressure, fast-paced settings while delivering exceptional service. Recognised across departments for a proactive approach and commitment to continuous learning.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Store Assistant
Tesco Extra Store
Swindon, Wiltshire
10.2024 - Current
- Delivered excellent customer service in fast-paced environment to enhance customer satisfaction.
- Established strong connections with customers to enhance their overall experience.
- Assisted customers in locating products and made tailored recommendations to improve shopping experience.
- Processed transactions at the till, handling cash and card payments efficiently.
- Restocked merchandise and arranged displays to ensure an appealing store layout and optimise product visibility.
- Assisted in inventory management, conducting regular stock takes to prevent discrepancies.
- Picked orders for online customers efficiently while maintaining high standards.
- Collaborated effectively with team members and independently completed tasks.
- Adhering to legal requirements of Retail sector including Food safety and Petrol Station safety standards.
- Handling sensitive information and gaining new knowledge of processes in the Pharmacy Department.
Administration Assistant/First Aider
Kingsdown School
Swindon
06.2022 - 10.2024
- Coordinated urgent medical treatment to ensure timely care for students in emergencies.
- Maintained accurate manual and computerised records of first aid incidents and medical issues to support effective health monitoring.
- Liaised with staff to organise first aid requirements for external trips, ensuring compliance with pupils' Care Plans.
- Facilitated communication between nursing team, school nurse, parents, and school staff.
- Control, monitor and order stock of authorised first aid supplies.
- Recording incidents and submission of accident report forms.
- Applied critical thinking skills to assess and respond effectively in a fast-paced environment.
- Excellent customer care for all visitors as part of the Front Office Administration Team.
- Communicating with parents using Bromcom system.
- Reprographics Service skills.
Annexe Coordinator
Kingsdown School
Swindon
04.2021 - 06.2022
- Coordinated and supervised student detentions, ensuring compliance with school policies and fostering a constructive environment.
- Managed and de-escalated student behaviour in classrooms, promoting a positive learning environment and minimising disruptions.
- Responded to staff and parent queries about student sanctions and disciplinary actions, facilitating clear communication and understanding.
- Maintained accurate records of students attending the Annexe for attendance tracking.
- Used SIMS and Bromcom systems to generate detailed student performance reports.
Swimming Teacher
GLL
Swindon
04.2018 - 07.2021
- Instructed pupils of varying abilities and ages, fostering skill development and confidence in the water.
- Adapted teaching methods to suit diverse swimming pool environments, enhancing student engagement and learning outcomes.
- Diligently supervised pool users, maintaining safety and welfare in accordance with strict operating procedures.
- Coordinated with team members to align teaching strategies, promoting a cohesive learning environment.
- Attended Autism course for awareness and to create inclusive learning framework.
Secondary Cover Supervisor
Protocol Education Agency
Swindon
02.2020 - 04.2021
- Evaluated pupils' progress through regular tests and professional assessments, providing insights to support tailored learning strategies.
- Managed classroom discipline and fostered a positive environment through collaboration with administrators on behavioural issues, contributing to enhanced student engagement.
- Maintained a clean, organised, and safe classroom environment, ensuring comfort and safety for pupils, families, and staff.
Postal Worker
Royal Mail International
Langley
12.2006 - 03.2018
- Sorted mail before pickup within deadlines, exceeding KPIs.
- Maintained knowledge of postal guidelines to effectively resolve customer queries.
- Offered every customer exceptional service by remaining friendly and professional in every situation.
- Handling valuables and expensive products in a secure environment.
- Collaborated with team members and worked independently to ensure timely and accurate project completion.
- Executed all assigned tasks according to established standards and deadlines.
Education
TQUK Level 2-Certificate - Principles of Business Administration
New College
Swindon01-2020
Master's Degree - Industrial technologies, Math, Physics, Chemistry, English Language, Industry & Management
Faculty of Industrial Technologies
Puchov, Slovakia01-2001
Level 2-Certificate - Understanding Children and Young People’s Mental Health
Grimsby Institute
01-2021
A Level Equivalent - Math (Grade A), Chemistry (Grade A), Slovak Language and Literature (Grade A), German Language (Grade B), Computer studies, Physics, English Language, Geography, Psychology, Typewriting skills
GYMNASIUM COLLEGE
Slovakia01-1999
Skills
- Customer service
- Retail operations
- Stock control
- Health and safety compliance
- Time management
- Microsoft Office
- Administrative procedures
- Effective communication
- Team collaboration
- Problem solving
- Attention to Detail
- Highly organised
- Organisation and prioritisation
- Conflict resolution
- Employee training
- Onboarding processes
- Customer service excellence
Languages
Slovak, Czech
First Language
English
Proficient
C2
Hobbies
- Swimming
- Reading
- Personal Development
- Traveling
- IT
- DIY & Gardening
Timeline
Store Assistant
Tesco Extra Store
10.2024 - Current
Administration Assistant/First Aider
Kingsdown School
06.2022 - 10.2024
Annexe Coordinator
Kingsdown School
04.2021 - 06.2022
Secondary Cover Supervisor
Protocol Education Agency
02.2020 - 04.2021
Swimming Teacher
GLL
04.2018 - 07.2021
Postal Worker
Royal Mail International
12.2006 - 03.2018
TQUK Level 2-Certificate - Principles of Business Administration
New College
Master's Degree - Industrial technologies, Math, Physics, Chemistry, English Language, Industry & Management
Faculty of Industrial Technologies
Level 2-Certificate - Understanding Children and Young People’s Mental Health
Grimsby Institute
A Level Equivalent - Math (Grade A), Chemistry (Grade A), Slovak Language and Literature (Grade A), German Language (Grade B), Computer studies, Physics, English Language, Geography, Psychology, Typewriting skills
GYMNASIUM COLLEGE