JAMIELEE ANDREWS
Glasgow,UK
Summary
Experienced support worker with a demonstrated history of working in the social care sector, employed at the Scottish Drug Forum in Glasgow. Skilled in evaluating client progress using evidence-based techniques, creating rehabilitation programmes, and leading group therapy sessions. Proven ability to communicate effectively with clients' families and collaborate with external social service agencies to provide holistic care. Previous experience as a sales advisor at Weatherseal, where expertise in customer service and managing high volumes of calls was developed. Core competencies include mental health support techniques, safeguarding policies, and intervention techniques. Committed to encouraging independence among service users and continuously improving care through detailed record-keeping and client feedback. Career goal: To further enhance skills in social care management and contribute to the development of innovative rehabilitation programmes. I am now currently employed by priory adult care , this is supporting 3 girls with high level of care working on a 2-1 basis , the girls can be very challenging but have learned the tools to deal in dangerous situations , i have done my boots medication training so can give medication following the MAR sheet , i have done my midazolam training and first aid and will be doing my moving and handling training , i support the girls trying to prompt as much independent living as possible and following a nurish system updating notes throughout the day on girls moods , food and activities i enjoy doing this as part of team
Overview
10
10
years of professional experience
1
1
Certification
Work history
Trainee support worker – Substance Use
Scottish Drug Forum
Glasgow
2024.06 - 2026.04
- Evaluated clients' progress using evidence-based techniques.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Coached clients to implement life-changing behaviors, demonstrating empathy and active listening skills.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Helped to select and admit clients to appropriate services.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
Support worker
Priory Adult Care
Glasgow, Glasgow City
2024.04 - Current
In the priory adult care i work with 3 girls who all have different needs. 2 of the girls i work with have autism , epilepsy and non verbal and the other girl has personality disorder and cerabal palsy, the girls have all different needs and different ways to communicate which i help girls with strips with pictures on them and symbol cards to help girls show us what their wants and needs are , i prepare meals and do activities with the girls as the girls are 24/7 care working on a 2-1 per girl , the girls can be challenging at times being aggressive and frustrated at times . i have became very close with the girls and know different tools that helps keep girls calm this includes certain phrases to be said that the girl finish and removing anything that can harm girls out of their way and giving them their space , i encourage the girls as much independent living as i can by prompting them to help make bed , put washing away and different activities to try and get the girls to engage . i have done my medication training so can administer girls medication following mar sheet and we also use a system called nurish to document food intake , activities and girls mood throughout the day we work as part of a team with 5 girls on shift so work closely to make sure the girls are getting the best care and enjoy being part of this.
Sales Advisor
Weatherseal
Glasgow
2016.10 - 2022.06
- Scheduled client meetings and managed incoming calls.
- Collaborated with team to achieve weekly goals.
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Followed customer service script for uniformity in handling customer issues.
- Attended to incoming enquiries within target timeframes.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
Education
SVQ Level 2 - Social Services & Health care
Scottish Drugs Forum
Skills
- Professional boundaries maintenance
- Personal care
- Mental health support techniques
- Social care
- Building relationships
- Rehabilitation counselling
- Safeguarding policies
- Client behavior management
- Safeguarding protocols
- Intervention techniques
- Health and safety procedures
- Child Protection Procedures
- Support group management
- Activities of Daily Living
Training
- SDF Training June 24 – Feb 25
- SVQ Induction Session & Underpinning Knowledge Classes including:
- - Legislation
- - SSSC and Health and Social Care Standards
- - Challenging Behavior
- - Anti-discriminatory practice
- - Adult support and protection
- - Human development theories
- SDF Training 18th June 20204 – Feb 2025
- Professional Boundaries
- Equalities in Recovery
- Drug Awareness Training
- Alcohol Awareness Training
- Essential Skills for working with people who use Substances
- Training for Trainers – Overdose Prevention, Intervention and Naloxone
- Stigma Awareness
- Trauma Informed Practice
- SDF E-Learning Jun 24 – Feb 25
- Drug Awareness
- Motivational Interviewing in Brief Conversations
- Bacterial Infections & Drug Use
- New Trends – A tool kit for NPS
- LGTBQI+ Substance Use
- Cocaine & other Psychostimulants
Other
- IT & Microsoft Skills – Civicos
- Understanding Domestic Abuse
- SWA
Certification
i have a driving license
Timeline
Trainee support worker – Substance Use
Scottish Drug Forum
2024.06 - 2026.04
Support worker
Priory Adult Care
2024.04 - Current
Sales Advisor
Weatherseal
2016.10 - 2022.06
SVQ Level 2 - Social Services & Health care
Scottish Drugs Forum