- caravanner
- family time
- sports
JAMIE HART
FORFAR,ANGUS
Summary
Dedicated Postman with extensive experience in delivering mail and packages accurately and on time. Skilled in route planning and customer engagement, effectively resolving delivery issues to enhance client satisfaction. Demonstrates professionalism and adaptability in fluctuating workloads, contributing to team performance and maintaining high delivery standards. Proficient in handling diverse postal tasks while ensuring confidentiality and reliability.
Overview
30
30
years of professional experience
Work History
POSTMAN
Royal Mail Delivery Office
FORFAR, ANGUS
01.1997 - 07.2026
- Delivered parcels in varying weather conditions to meet daily and weekly delivery targets.
- Delivered mail and packages to residential and commercial addresses, following precise postal routes.
- Conducted door-to-door deliveries, maintaining a friendly and professional demeanour.
- Maintained excellent customer satisfaction by delivering mail on time and providing service with a smile.
- Delivered mail to homes and businesses in cities, towns and rural areas utilising office-provided vehicles.
- Maintained customer satisfaction by staying polite, friendly and helpful throughout deliveries.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Sorted mail and packages into correct order within tight deadlines.
- Listened to and promptly addressed complaints regarding delivery problems or mail theft to resolve losses and increase customer satisfaction.
- Upheld confidentiality and security of all mail, respecting privacy regulations.
- Operated company vehicles safely in a safe and efficient manner.
- Collected customer signatures for deliveries and scanned items using handheld scanners.
- Participated in training sessions, enhancing knowledge of postal regulations and customer service.
- Supported colleagues during peak periods, ensuring all deliveries were completed efficiently.
Education
SVQ Level 3 - GCSE
FORFAR ACADEMY
FORFAR01-1996
NVQ Level 3 - HORTICULTURE
Dundee and Angus College
Arbroath01-1996
Skills
- Parcel tracking
- Delivery scheduling
- Route optimisation
- Vehicle maintenance
- Customer service
- Effective communication
- polite and courteous
Interests
Timeline
POSTMAN
Royal Mail Delivery Office
01.1997 - 07.2026
SVQ Level 3 - GCSE
FORFAR ACADEMY
NVQ Level 3 - HORTICULTURE
Dundee and Angus College