Nayna Birdi
London
Summary
I am a final-year Management with Accounting BSc student at Royal Holloway, University of London, with a strong academic background and a current 2:1 average. I am seeking a graduate role where I can apply my analytical, financial and business knowledge in a professional environment. Through my studies, I have developed strong skills in working with numbers and data, analysing business performance and supporting decision-making. I am organised, analytical and eager to learn, with the ability to work effectively both independently and as part of a team. I am now looking to begin my career in a graduate role where I can continue developing my skills and contribute positively to an organisation.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
World Duty Free
Heathrow
06.2024 - 09.2024
- Provided friendly and helpful service to international customers in line with WDF standards ensuring a positive shopping experience.
- Handled payments from different currencies, restocked shelves, and kept the store clean and organised at all times.
- Followed strict Heathrow Airport security rules and procedures, making sure all work was done safely and correctly in a secure environment.
Retail Customer Service Advisor
Hollister and Co
White City
05.2022 - 12.2023
- Successfully multitasked in answering and dealing with customer enquiries/issues and addressing complaints, by resolving them in an efficient and timely manner.
- Managed customer returned goods and processed payments, in a fast-paced environment.
- Via good communication skills, built good rapport with customers, ensuring that they felt more comfortable.
- Thrived under pressure, due to regular staff shortages during busy periods.
English Literature & Language Tutor and a Reading Fluency 1:1 Tutor
Dormers Wells High School
London
10.2021 - 03.2022
- Led and delivered one hour session of lessons by preparing reading materials, during my school free periods weekly.
- Imparted critical reading and writing skills, while empowering students to grow and thrive.
- Encouraged student engagement and participation.
- Accommodated students’ diverse learning needs, by always helping and supporting them.
Business Virtual Work Experience
Heathrow
06.2021 - 06.2021
- Gained an invaluable insight as to how Heathrow Airport operates daily.
- Delivered projects, such as, customer situation tasks with individuals, who worked in security and Heathrow assistance.
Business Work Experience
British Airways
01.2021 - 01.2021
- Worked on various activities in Customer Service, Cabin Crew and Engineering via virtual work experience.
- Engaged and participated in a Questions and Answers session with BA staff, regarding the various roles offered in different departments, around the organisation, whilst achieving an insight into the Airline business.
- Gained a further insight into the international Airline’s Group (IAG) and continued to research about ‘one world’ alliances.
Education
BSC (hons) - Management with Accounting
Royal Holloway University of London
09.2026
A Levels - Religious Studies, Business Studies, Geography
Dormers Wells High School
07.2023
Skills
- Commitment
- Initiative
- Using time effectively
- Willingness to take on challenges
- Problem solving
- Communication
- Presentation skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Data analysis
- Financial reporting
- Problem-solving
Awards
Duke of Edinburgh’s (DofE) Award, Bronze Award, 2020
Timeline
Customer Service Assistant
World Duty Free
06.2024 - 09.2024
Retail Customer Service Advisor
Hollister and Co
05.2022 - 12.2023
English Literature & Language Tutor and a Reading Fluency 1:1 Tutor
Dormers Wells High School
10.2021 - 03.2022
Business Virtual Work Experience
Heathrow
06.2021 - 06.2021
Business Work Experience
British Airways
01.2021 - 01.2021
BSC (hons) - Management with Accounting
Royal Holloway University of London
A Levels - Religious Studies, Business Studies, Geography
Dormers Wells High School