Jamie Atkinson
Amersham,Buckinghamshire
Summary
Strategic leader with expertise in team management, operational planning, and customer service. Delivered results in sales performance, upselling, and inventory control. Experienced in training, onboarding, and data analysis using Excel and Minitab, with strong communication and stakeholder engagement skills. Focused on driving organisational success through effective planning and service delivery.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Restaurant and Bar Supervisor
Harte and Magpies Pub
Amersham, Buckinghamshire
2019.06 - 2026.06
- Lead daily restaurant and bar operations, supervising front- and back-of-house teams in a high-volume service environment.
- Plan and adjust staffing levels in line with customer demand, improving service efficiency and labour control.
- Train, mentor, and onboard new staff, maintaining high service standards and strong team retention.
- Drive sales growth through targeted product knowledge training and effective upselling techniques.
- Build long-term customer loyalty by delivering personalised service and maintaining strong relationships with regular guests.
- Support management with operational reporting, stock control, and compliance with health and safety standards.
Infotainment Development
McLaren Automotive
Woking, Surrey
2022.09
- Supported development of infotainment systems, including user interface, audio, and software functionality.
- Prepared, submitted, and tracked software maintenance work orders to enhance usability and performance.
- Delivered a consumer-focused report to senior management, contributing to future development planning.
- Managed audio-visual equipment logistics, ensuring availability and operational readiness for teams.
Operations & Customer Support
Kee Safety
Bicester, Oxfordshire
2022.08
- Coordinated event space organisation under tight deadlines, demonstrating flexibility and time management.
- Assisted with staff training on work-order submission and issue identification.
- Managed phone-based customer enquiries, upselling products and advising on technical requirements.
- Reviewed health and safety practices and provided recommendations aligned with compliance standards.
Entrepreneur (Self-Employed)
2016.01 - 2026.06
- Successfully source, market, and sell limited-edition and specialist branded fashion items to UK and international clients.
- Analyse market trends, supply and demand, and pricing strategies to maximise profitability.
- Manage inventory and financial tracking using Excel and online platforms, producing balance sheets and profit analysis.
- Adapt sales strategies for different markets and customer demographics, ensuring consistent client satisfaction.
Property & Estates
Harrods Estates
Knightsbridge, London
2020.06 - 2020.07
- Collaborated with high-net-worth and international clients on new developments and investment properties, driving interest in projects in Dubai.
- Facilitated sales and lettings negotiations, securing optimal outcomes for clients through strategic engagement.
- Provided tailored advice on property valuations based on market data and client objectives.
- Conducted pre- and post-tenancy inspections and prepared leasing and sales documentation.
Education
Diploma of Higher Education - Business Management & Economics
Nottingham Trent University
2020.01 - 2023.01
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Amersham School
Amersham, Buckinghamshire 2013.01 - 2020.01
Skills
Leadership skills
Operational planning
Customer experience
Sales performance and upselling strategies
Training and onboarding
Health and safety compliance
Inventory and stock control
Data analysis
Microsoft Office suite
Stakeholder communication
References
References available upon request.
Accomplishments
- Deputy Head Boy, Amersham School (2018–2020): Led school council initiatives and delivered public presentations.
- Captain of Rugby, Amersham School: Increased engagement, mentored players, and led competitive teams.
- Amersham & Chiltern Rugby Club (2011–2021): First XV player and captain; County and OBB League Champion; Player of the Year.
- Bucks County Rugby (2016–2019): First team player across multiple positions.
- Business Tycoon in Schools Programme (2017–2020): Led a successful product launch, won Product Innovation Award, and managed end-to-end business operations.
Timeline
Infotainment Development
McLaren Automotive
2022.09
Operations & Customer Support
Kee Safety
2022.08
Property & Estates
Harrods Estates
2020.06 - 2020.07
Diploma of Higher Education - Business Management & Economics
Nottingham Trent University
2020.01 - 2023.01
Restaurant and Bar Supervisor
Harte and Magpies Pub
2019.06 - 2026.06
Entrepreneur (Self-Employed)
2016.01 - 2026.06
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Amersham School
2013.01 - 2020.01