KATHERINA AMARAL
Bristol,United Kingdom
Summary
Results-driven professional with extensive experience in retail customer service and management, seeking to transition into an administrative role. Skilled in team leadership, operations management, and customer relations, with strong organizational, problem-solving, and communication abilities. Proficient in multitasking, data management, and office coordination, I thrive in high-pressure environments and am eager to apply my skills in a full-time administrative position. Currently balancing two zero-hour contracts and seeking a more stable opportunity
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Bar Supervisor
Lost Horizon
Bristol
09.2024 - 03.2025
- Admin required for end of night reporting of takings/success of box office ticket sales and research of local competition
- Liaising with music artists and event promoters for setting up and running event
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Providing requested green room environment and anything the promoters team should want/need
- Planning of and ensuring correct amount of staff and security are needed, briefing SIAs and bar team for specific events/demographics
- Maintaining venue's adherence to music and alcohol licensing
- Keeping count of venue capacity
- Delegating tasks to bar team and ensuring efficient and fast service
- Keeping count and reporting to line manager of inventory stock
- Knowledge of alcohol licensing/regulations and product to upkeep top notch customer service
- Working in an intense and fast-paced environment fulfilling multiple drink orders at once
- Keeping the bar queue to a minimum
- Deep cleaning of bar and cellar
- Cellar and beer keg line-cleaning
- Cocktail training
- Zero hour contract, however working mostly 30 hour weeks
Bartender
Lost Horizon
Bristol
05.2023 - 03.2025
Assistant Store Manager
Cass Art
Bristol
05.2022 - 12.2023
- Tailored sales from low-budget to high-end luxury products
- Expansive knowledge in store products; regarding all art materials and supplies as well as techniques
- Exceeding store targets and KPIs
- Cash-handling and till service
- Maintaining cleanliness of store
- Visual merchandising and following strict guidelines in communication with company's VM manager
- Key holder/cash handling/open and close of the shop
- Assisting the store manager in managing a team of 10 people
- Encouraging and motivating staff to upsell and maintain high level of customer service
- Assisting the store manager with administrative duties set by head office, revolving around staff, revenue, marketing, expenses etc
- Control of recruitment process; interviews, selection process, all admin and paperwork required by HR for this
- New starter probation reviews and sickness/back to work appointments
- Organising and admin of the Art Space (gallery and workshop)
- Curating exhibitions with local artists and working with the marketing manager to post advertisements across company platforms
- Creating competitions for local artists, sourcing of reward prizes and organisation of reward ceremony events
- Helping social media/marketing manager to push advertisement through website and socials
- Contacting and communicating with partners for local marketing and in turn increasing revenue
- Administration in regards to stock and deliveries
- Working with the store's stock supervisor to report negative/faulty stock
- Using the company's tech inventory system to update stock counts
- Organisation and preparations for annual stock-take, involving a vast inventory of stock in one of the company's biggest branches
- Processing daily stock deliveries and data entry
- Store manager prolonged sickness meant that I had increased responsibility for a duration of 2 months; entry of time sheets and payroll data, rota-planning and admin associated with this
Assistant Manager
Simply Pleasure/Prowler
Bristol
07.2018 - 05.2022
- Providing excellent customer service and rapport-building to ensure a positive customer experience
- Attaining a role of a personal shopper that can cater to any individual with a variety of products using upsells and deals
- Excelling in selling luxury items and upsells
- Achieving both branch and independent targets/KPIs
- Visual merchandising and window-dressing
- General cleaning of the shop
- Covering neighboring branches in the South West and Wales
- Adhering to the shop's adult licensing
- Carrying out managerial duties when the store manager is away
- This includes the weekly purchase order using the EPOS system, delivering tasks and managing staff, and communicating with the area manager and other branches
- Rota scheduling and payroll reports
- Generating daily reports on sales/KPIs/targets and daily takings
- Key-holding and general running of the shop, both independently and as a team
- Allocating tasks on each shift with the sales assistants and ensuring a productive day
- Purchase ordering the DVDs
- Created an organisational system for purchase orders using Excel to analyse what sells the most and keep track of inventory, which ultimately aids the process
- This system has been adopted by other branches
- Writing off damages and store transfers, using their Microsoft stock reporting system
- Replenishment of stock, recording negative stock, and processing the annual stocktake
- Helping with organisation of all stock ready to process during the weeks prior to stocktake
- Training new members of staff both in Bristol and other branches and assisting with store recruitment
Sales Assistant
Simply Pleasure/Prowler
Bristol
07.2018 - 08.2020
- Sales Assistant for 2 years prior to promotion to assistant store manager, following a period of acting as store manager for a month inbetween existing store manager leaving and the hiring process of the company finding a replacement
Axe-throwing Instructor
Whistle Punks
Bristol
11.2023 - 07.2024
- Running 70 minute lane sessions instructing people how to throw axes whilst adhering to health and safety regulations
- Succeeding in time-management of the rigid scheduling of bookings through the day, making sure no session is ran over and a detriment to the next booking/venue close-time
- In depth knowledge of axe-throwing techniques
- Building comedic/witty rapport with customers to provide the entertainment expected alongside the activity-based experience
- Working on the bar serving drinks and cocktails, with doses of fast-paced serving during busy seasonal periods
- Maintaining the cleanliness of the venue
- Cooking and assembling food in venue kitchen
- Front of house serving customers food
- Checking customers in and ID'ing upon entry (Challenge25)
- Using the companies system to report age refusals and ensuring everyone signs the waiver upon entry
Charity Fundraiser
NTT Fundraising
Bristol
07.2017 - 01.2018
- Outbound calls for charities looking for monthly donations
- Outbound calls for charity events such as Macmillan Coffee Morning and Alzheimer's Society's Memory Walk
- Following a script, as well as listening and rapport-building to guarantee a pleasant experience, whilst maintaining a professional and respectful manner on the telephone
- Strong percentage results in compliance and data protection
- Data entry of donors to set up direct debits
- Received a reward for careful and understanding consideration in sensitive conversations
Education
Ba(Hons) - Fine Art
University of the West of England
09.2016 - 06.2019
BTEC - Art & Design
West Suffolk College
01.2015 - 06.2016
GCSE - English Literature, English Language, Maths, Science, Art & Design, Business Studies, French
King Edward Vi School
Skills
- Problem Solving
- Leadership Skills
- Leadership
- Microsoft Excel
- Computer Skills
- Communication Skills
- Customer Service
- Leadership and Teamwork
- Highly Organized
- Fast Learner
- Critical thinking and problem solving
- Meeting sales targets
- Stock management
Custom
References available upon request
Timeline
Bar Supervisor
Lost Horizon
09.2024 - 03.2025
Axe-throwing Instructor
Whistle Punks
11.2023 - 07.2024
Bartender
Lost Horizon
05.2023 - 03.2025
Assistant Store Manager
Cass Art
05.2022 - 12.2023
Assistant Manager
Simply Pleasure/Prowler
07.2018 - 05.2022
Sales Assistant
Simply Pleasure/Prowler
07.2018 - 08.2020
Charity Fundraiser
NTT Fundraising
07.2017 - 01.2018
Ba(Hons) - Fine Art
University of the West of England
09.2016 - 06.2019
BTEC - Art & Design
West Suffolk College
01.2015 - 06.2016
GCSE - English Literature, English Language, Maths, Science, Art & Design, Business Studies, French
King Edward Vi School
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