James Sefton Fisher

• Senior manager on site for Purpose Built Student Accommodation (210 beds).
• Team- performance/attendance/training management of accommodation team.
• Building due diligence and H&S accountability.
• Safeguarding lead for site.
• P & L ownership for site.
• Creation of rent card for each year.
• Ownership of sales (100% occupancy since built)
• Ownership of income (less than 0.5% arrears average)
• Pastoral responsibility for residents.
• Complaint ownership.
• Responsible for adherence to ANUK guidelines (national code)
• Mental Health First Aider (and standard 1st Aid)
• Oversee the events calendar and engagement opportunities.
• Weekly reporting to client.
• Out of Hours Cover.
• Contractor liaison and management.
• Project manager for site refurbishments and upgrades.
• Any reasonable task needed to ensure the continued success of the site.

• Management of Support Workers, buildings and customer journey for all supported living stock and customers.
• Control of rental income and debt management.
• Front line support where required.
• Ownership of building due diligence and H&S for each stock item.
• Design and delivery of a support model to maximise local authority income, whilst meeting KPI's as agreed with the authority.
• Mediation
• ASB management
• Safeguarding lead.
• Recruitment and training of support team.

I left this role after a short period of time due to culture issues within the organisation.

• ROLE MADE REDUNDANT FOLLOWING COVID
• Lead partner for Care and Support stock (25500 customers)
• Created, recruited and empowered The Riverside Customer Voice, a scrutiny panel formed to hold TRG to account at all levels.
• Designed and delivered engagement activity to grow participants in the The Customer Voice.
• Facilitate training for empowered customers and colleagues
• Ownership of high level complaints, not resolved at site level.
• Attendance at regular residents meetings across the country.
• Review of tendering documentation prior to submission to local authorities (mainly funding related).
• Conduct audits of engagement activity at sites and develop action plans to support improvements where necessary.

• FIXED TERM CONTRACT
• Delivery of support to service users with a range of different support and physical/mental health needs
• Proactive incident management requiring calm communication, conflict management/resolution and firm leadership
• Coordination of a range of support services and direct support with housing and social/care benefits/universal credit
• Completion of risk assessments and ownership of safeguarding for all supportees
• Ownership of health and safety for the hostel, residents and staff.

• FIXED TERM ROLE
• Daily handling of customer service enquiries requiring knowledge of NHBC guidelines and processes
• Complaint management and scheduling and deployment of subcontractors
• Invoice processing and ordering of parts and materials as required.

• FIXED TERM ROLE
• Responsible for delivery of all aspects of housing services management for hostel residents and those living in street properties
• Team management of tenancy sustainment team, rent account management and void/eviction ownership
• Reactive and proactive incident management and oversight of all support teams, based on site
• Day to day management of the hostel
• Completion of risk assessments and ownership of safeguarding for all residents
• Ownership of health and safety for the hostel, residents and staff.

• TEMPORARY ROLE
• Daily delivery of preprepared classes to children aged 11 to 18
• Supervision of study sessions and delivery of all subjects
• Daily deployment covering a number of schools in Nottinghamshire.

• SEASONAL TEMPORARY ROLE
• Line management of the invigilating team, ownership of the exam papers before and after completed
• Running of exams and adherence to strict rules of exam invigilation in higher education establishments.

• FIXED TERM CONTRACT (Extended)
• Having applied to MHT on a general application, a unique opportunity was created for me
• A fixed term, 18month contract with rotations throughout different areas of the Housing with Care and Support Directorate, to understand the breadth of the housing/care and support industry
• I was due to end this temporary contract in September 2017 but that was extended to March 18, leading up to a reshuffle and merge with another large housing provider.

• Line management of over 100 front of house team members
• Ownership of all complaints and regional lead for customer journey improvements
• Health and safety responsibilities for customers and colleagues, training lead for all front of house team
• Personal licence holder and Level 3 food hygiene completed also
• Recruitment and all HR duties for all team and lead on internal investigations
• Stock control for restaurant including consumables and bar stock.

• FIXED TERM CONTRACT (prior to the role being made redundant by the restructure)
• Delivery of rugby in 8 counties to grow participation
• Regional manager for Womens Rugby World Cup which including multiple budget ownership, participation targets and engagement targets
• Targets were all exceeded through excellent management of the volunteer network, delivering suitable support to each participating school or club, tailored to their individual ambitions
• National safeguarding lead for all female participants of rugby union
• Referee liaison for Womens Rugby World Cup.

• Day to day uniformed policing of the city centre including the training and mentoring of new probationers into the service
• Specialist in the investigation of sexual offences and interviewing children and vulnerable persons
• Whilst servicing I received a Chief Constables award for my services to victims of serious sexual assaults.

• Sales of financial services, complaint management and delivery of financial advise to branch customers.

• Sales of financial services and complaint management.
• Ownership of the customer journey through the branch
• Teller responsibilities as required by the cash team.

• Daily shift management, cash handling and recruitment/training
• Marketing support for new products, including the national promotion via local radio and store events.