James Young
London
Summary
An innovative and driven Commercial Management Professional with leadership experience and a passion for sustainability. Expertise lies in strategic planning, project management, and customer relationship management, enabling the creation of tailored solutions that meet client needs. Proven ability to cultivate strong partnerships, leading to significant business expansion and successful project execution. A strong communicator, focused on fostering teamwork and problem-solving to achieve ambitious sales goals.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work history
Senior Business Development Manager
Healthmatic UK & Ireland
Calne, Wiltshire
10.2021 - 03.2025
- Led the technical development of a new sustainable modular toilet from concept to delivery, overseeing market research, stakeholder engagement, and product launch strategies.
- Successfully managed a large and complex contract with Westminster Council to design and redevelop 8 key sites, fostering strong relationships and effective communication between project partners and stakeholders.
- Ensured project delivery on schedule and within budget by clearly defining roles, responsibilities, and resourcing requirements.
- Identified new customers and developed strategies to expand the customer base, contributing to a 15% business growth as part of a 3-person Business Development Team.
- Engaged with existing local authority customers, demonstrating detailed product knowledge to ensure the value of existing product lines.
Tracked opportunities in a CRM, developed sales forecasts, and reported key sales insights to the leadership team. - Confidently built client relationships through calls, meetings, and by organizing and attending industry events.
- Collaborated effectively across departments to assemble complex tender proposals and create marketing content for websites.
Project Manager
Enso-Impact
London
10.2019 - 10.2021
- Managed and commercialised three Innovate UK projects with Brunel University and local partners in Kenya for this Project Development Business.
- Cultivated strong partner and stakeholder relationships.
- Delivered timely quarterly reports for IUK, managed project budgets in Excel, and implemented proactive risk mitigation strategies.
- Identified and engaged new partners, developing successful funding proposals.
- Collaborated with consultants and partners to develop business plans, create investor pitch decks, and build comprehensive market understanding.
Head of Business Development
Loowatt
London
05.2016 - 10.2018
- Developed the events business unit for a sustainable sanitation start-up to sell services into new festivals. Managed a team of 4, which scaled up to 35 during the events season.
- Grew profitable partnerships with event organisers and collaborated with festival directors to create tailored solutions based on their requirements.
- Built event presence from 3 to 18 events in the space of 3 years, successfully turning the events operations from a small project into a successful business unit.
- Drove a 100% increase in revenue figures from 2016 to 2017, doubling them again in 2018.
- Formed relationships with the leading suppliers of portable sanitation across the UK.
Founder
WooWoo Waterless Toilets
London
01.2008 - 08.2018
- Founded and led the operations of this sustainable sanitation start-up. Performed comprehensive market analysis and developed a business strategy to grow a company with £500k in annual revenue.
- Translated the business strategy into marketing, sales, and logistical processes, then implemented them using a CRM and other marketing tools.
- Shaped operational plans and processes for the delivery and installation of hundreds of accessible off-grid toilets across the UK.
- Negotiated and secured large contracts, including the installation of toilets at all facilities of the UK's leading solar farm developer, representing 25% of all solar farms in the UK.
- Established robust relationships with the National Trust, RSPB, Wildlife Trust, and Forestry Commission, as well as numerous councils across the UK.
Education
MSc (Arch) -
University of East London School of Architecture
06.2007
Skills
- Relationship Management
- Stakeholder Engagement
- Problem Solving
- Agile Approach
- Strategic Planning
- Negotiation and Persuasion
- Project Management
- Business Development
- Teamwork
- Team Leadership
Timeline
Senior Business Development Manager
Healthmatic UK & Ireland
10.2021 - 03.2025
Project Manager
Enso-Impact
10.2019 - 10.2021
Head of Business Development
Loowatt
05.2016 - 10.2018
Founder
WooWoo Waterless Toilets
01.2008 - 08.2018
MSc (Arch) -
University of East London School of Architecture
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