James Speed

• Exceeded budget by £800,000 in first full year (2024).
• Achieved stock turn of 12 times annually.
• Applied streamlined processes to enhance profit and improve team performance.
• Coached three sales advisors into showroom manager and transaction manager positions.
• Increased monthly sales volume from 50-55 cars to 68-75 cars.
• Ranked within top 10 Nissan dealers in UK based on dealer scorecard metrics.
• Excelled in customer satisfaction, profit, stock turn, and NIC compliance with no aged stock.

• Increased used car stock turnover from eight to 11 times annually.
• Elevated CSI performance from 70% to 87.6% within six months.
• Established a streamlined, tight sales process to maximise volume, profit, colleague satisfaction and customer satisfaction.
• Ranked among top 10 Renault dealers nationally for customer renewals.
• Coached and developed Sales Advisors and Showroom Managers, facilitating career advancement.

• Hendy bought Westover group in March 2019.

Consistently exceeded monthly targets, demonstrating high performance.

• Delivered exceptional customer service, enhancing client satisfaction.
• Top sales advisor.

• George Hartwell was bought out by Westover group in 2008, and I remained in continuous employment.
• Ranked as top Sales Advisor throughout this period.
• Executed exemplary customer service during this timeframe.
• All responsibilities managed whilst fostering team spirit..

• Achieved status of top sales performer from initial day.
• Provided exceptional customer service.