James McMahon

Taking on my current position at Simplyhealth was somewhat of a learning curve. Prior to this role, I had zero experience with telephone based advice and customer service. Working as part of a 24/7 helpline teams, My responsibilities included the below:

• Collaborated with team members to achieve company targets and deliver high-quality service.
• Guided customers through the claims process, ensuring a smooth and supportive experience.
• Communicated policy updates and explained complex insurance terms clearly to improve client understanding.
• Resolved client queries and complaints efficiently, maintaining high levels of customer satisfaction.
• Managed administrative tasks, including paperwork, record maintenance, and policy renewals, improving processing efficiency.

My role has taught me to communicate succinctly whilst working to a high standard under pressure. As such, I have been awarded by the company as a standout customer advisor, with many trust pilot reviews reflecting a quality experience.

Throughout the pandemic I worked at the COVID 19 testing, undertaking the following responsibilities:

• Registered patients and managed accurate data entry in a high volume testing environment.
• Assisted with COVID 19 swab testing following strict infection control procedures.
• Provided clear guidance and reassurance to patients, ensuring a smooth testing experience.
• Handled and labelled test samples correctly for secure and timely processing.
• Supported site operations and collaborated with team members to maintain efficiency and safety.
• Trained in clinical procedures to carry out daily antigen testing for staff, ensuring compliance with health and safety protocols.

My time at the regional test site taught me to work as part of a unit in stressful and sometimes even dangerous conditions.

Whilst at University, I taught Latin and History, over the course of my second year, to primary school pupils. This was an exciting time for myself and I enjoyed the responsibility of the below:

• Maintained discipline within the classroom to facilitate a conducive learning environment.
• Fostered active class discussions, contributing to student engagement.
• Structured lesson plans in accordance with curriculum guidelines.
• Adapted teaching style according to individual student needs, fostering better understanding of subjects taught.
• Implemented inclusive education strategies, catering for students of differing abilities within one classroom setting.
• Enhanced learning environment by implementing interactive teaching methods.

During my time with Valley Leisure I worked as part of a team to undertake the following day to day tasks:

• Carried out daily operational checks of equipment for optimal performance.
• Managed general housekeeping duties around the pool area for a pleasant environment.
• Assisted swimmers in distress, preventing potential accidents.
• Enforced strict pool rules, reducing risk of accidents dramatically.
• Prepared detailed reports on incidents, aiding in future prevention measures.
• Undertook regular professional development training to stay updated on lifesaving techniques.