James Lofthouse
Farsley,West Yorkshire
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.I am keen to gain as much experience as I can. I have been trusted to take on extra responsibilities, for training and managing other waiting and cleaning staff. I believe this has helped prepare me for larger roles, and working for larger class leading companies would be a fantastic next step.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
Waiter
Esis Bar and Grill
Farsley, Pudsey
08.2022 - 06.2025
- Taking orders, order management.
- Stock control, and food preparation.
- Taking telephone orders.
- Talking to customers, and ensuring customer satisfaction.
- Trusted Key holder for restaurant.
- Staff Training, training new staff on all aspects of the role.
- Cooking and making drinks / Cocktails.
- Cashing up, end of day accounting.
- Accommodated special dietary requests, enhancing customer dining experience.
Education
GCSEs -
St Marys Academy Menston
Menston, Bradford 09.2017 - 06.2022
St Joseph’s Pudsey
pudsey 09.2012 - 06.2017
A-Levels - economics, geography , sociology , as-level maths
st marys menston
Menston, Bradford 09.2022 - 06.2024
Skills
- Sales persuasion
- Handling difficult customers
- Special dietary requirements understanding
- Patient and calm nature
- Stock inventory control
- Cash handling
- Customer Service
training
- Level 1 Food Hygiene Course, High Speed Training, 07/01/22
- Level 2 Food Hygiene Course, High Speed Training, 07/01/22
- Food Allergy and intolerance training, Food Standards Agency, 07/01/22
- Microsoft Excel for beginners, New Skills Academy, 09/01/24
Personal Information
- Date of birth: 08/14/06
- Nationality: English
Languages
English
Proficient (C2)
Spanish
Advanced
French
Elementary
Affiliations
i regularly attend the gym roughly 5 times a week to stay fit , i also play golf whenever i have the time and then every monday i also play football.
Timeline
A-Levels - economics, geography , sociology , as-level maths
st marys menston
09.2022 - 06.2024
Waiter
Esis Bar and Grill
08.2022 - 06.2025
GCSEs -
St Marys Academy Menston
09.2017 - 06.2022
St Joseph’s Pudsey
09.2012 - 06.2017
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