Sam Wood
Hinckley,United Kingdom
Summary
Personable individual with genuine interest in providing excellent customer service and ensuring guest satisfaction. Possesses strong interpersonal skills and ability to swiftly adapt to new environments, complemented by keen attention to detail. Ready to contribute to creating memorable customer experiences and fostering welcoming atmosphere.
Excellent communication and teamwork skills. Knowledgeable about customer service with keen eye for detail and positive attitude. Ready to use and develop problem-solving, time management, and multitasking skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Waiter
Inferno Ristorante Italiano & Bar
Hinckley, Leicestershire
06.2025 - 01.2026
- At Inferno, I changed to the front of house in order to understand both aspects of work in a restaurant.
- I currently study Professional Cookery and Culinary skills at Leicester College and this placement at Inferno has enabled me to progress my skills in this profession.
- As a waiter at Inferno, I was tasked with customer service, upholding a high standard of service, assisting with any form of complaint / compliment about the service and presenting myself professionally towards customers.
- This has allowed to expand my customer service and communication skills.
- With my prior work at Inferno as a kitchen porter, I was tasked to work under immense pressure, prepping food for service and ensuring things were done efficiently.
- This allowed me to not only learn to focus under pressure, but it also enhanced my perceived value of money and hard work.
Pot wash / Kitchen Porter
Inferno Ristorante Italiano & Bar
Hinckley, Leicestershire
06.2024 - 06.2025
- Supported operations in a high-pressure, high-temperature setting at Inferno.
- Assisted in understanding restaurant operations, including front-of-house processes.
- Acquired Level 2 certificates in food safety, food hygiene, and health and safety.
Education
Diploma - Professional Cookery and Culinary skills
Leicester College
Leicester 09.2025 - 01.2026
GCSE - undefined
Heath lane academy
Earl shilton 12.2020 - 06.2025
Skills
- Strong desire to learn
- Highly responsible and reliable
- Punctual
- Team player
- Conscientious
- Sales persuasion
- Dining etiquette knowledge
- Patient and calm nature
- Customer Service
- Professional demeanour
- Positive attitude
Certification
- GCSE Results
- August 2025 to Present
- GCSE - Music - Grade 3
- GCSE - Combined Science: Trilogy Tier F - Grade 5/4
- GCSE - English Literature - Grade 4
- GCSE - English Language - Grade 5
- GCSE - History - Grade 3
- GCSE - Maths - Grade 5
- GCSE - Photography - Grade 3
- BTEC - Digital Information Technology - Grade Merit 2
Accomplishments
Duke of Edinburgh Bronze
October 2023
I achieved my Bronze DofE award in 2023, this award took hard work, determination and teamwork skills.
As part of this award, I was tasked in leading a group to our camping grounds, demonstrating strong leadership traits. This award pushed me to go beyond my mental limitations, to work hard for a set goal.
References
References available upon request.
Timeline
Diploma - Professional Cookery and Culinary skills
Leicester College
09.2025 - 01.2026
Waiter
Inferno Ristorante Italiano & Bar
06.2025 - 01.2026
Pot wash / Kitchen Porter
Inferno Ristorante Italiano & Bar
06.2024 - 06.2025
GCSE - undefined
Heath lane academy
12.2020 - 06.2025