Summary
Overview
Work history
Education
Skills
Timeline
Generic
James Frost

James Frost

Bristol,Bristol

Summary

Encouraging manager and analytical problem-solver with talents for

team building, leading and motivating, as well as excellent customer

relations aptitude and relationship-building skills. Proficient in using

independent decision-making skills and sound judgment to positively

impact company success. Dedicated to applying training, monitoring and

morale-building abilities to enhance employee engagement and boost

performance.

Working on my personal development has been crucial over the years.

becoming a chartered manager was a major step in my career. I am constantly working to improve my skills. Being from a customer service based background I have developed strong people skills which I consider one of my strongest skills.

Overview

19
19
years of professional experience

Work history

Manager

Whites Launderette/Dry-cleaners
bristol
04.2010 - Current
  • Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
  • Monitored and evaluated annual business plans in consultation with team members to meet set targets.
  • Planned and managed resources and budget to support and deliver objectives.

Manager

Hot Wok Xpress
Bristol
01.2008 - 03.2010
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.

Waiter

Pearl of Sri Lanka Restraunt
Bristol
01.2006 - 12.2007
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.

Education

GCSEs - math's

St Bede's Catholic College
Bristol

GCSEs - English language

St Bede's Catholic College
Bristol

GCSEs - English writing

St Bede's Catholic College
Bristol

GCSEs - Geography

St Bede's Catholic College
Bristol

GCSEs - Resistant Materials

St Bede's Catholic College
Bristol

GCSEs - Religious Education

St Bede's Catholic College
Bristol

Diploma of Higher Education - Business Management

City of Bristol University Centre
Bristol
09/2019 - 09/2020

Level 7 extended Diploma (masters level) - Business Management

City of Bristol University Centre
09/2020 - 09/2021

Skills

  • SMART goal setting
  • Workforce development
  • Strong customer service skills
  • Problem solving Its not a problem, just a solution waiting to be found
  • Conflict resolution
  • Democratic leadership
  • Commercial awareness
  • Business administration
  • Policy development
  • Revenue growth
  • Setting and achieving KPI'S

Timeline

Manager

Whites Launderette/Dry-cleaners
04.2010 - Current

Manager

Hot Wok Xpress
01.2008 - 03.2010

Waiter

Pearl of Sri Lanka Restraunt
01.2006 - 12.2007

GCSEs - math's

St Bede's Catholic College

GCSEs - English language

St Bede's Catholic College

GCSEs - English writing

St Bede's Catholic College

GCSEs - Geography

St Bede's Catholic College

GCSEs - Resistant Materials

St Bede's Catholic College

GCSEs - Religious Education

St Bede's Catholic College

Diploma of Higher Education - Business Management

City of Bristol University Centre
09/2019 - 09/2020

Level 7 extended Diploma (masters level) - Business Management

City of Bristol University Centre
09/2020 - 09/2021
James Frost