Vidushi
Edinburgh,United Kingdom
Summary
The client communicator adapts strategies to suit different situations. Maintains impartiality and objectivity for reliable, high-quality clinical guidance. Offers a rich background in counselling, active listening, and rapport-building. Resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes, and customer service improvements. Takes on challenging new roles, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Retail store assistant (part-time)
Asda
Edinburgh
08.2023 - Current
- Provided knowledge and guidance to colleagues to maximize, team productivity.
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Engaged customers to enhance the in-store experience and provide outstanding customer service.
- Trained new employees to deliver first-class customer care.
- Built lasting relationships with clients through customer service interactions.
- Managed customer lines for minimum wait times and high satisfaction.
- Covered extra shifts and maintained a flexible schedule to achieve store goals.
Volunteer worker
NHS Lothian
Edinburgh
05.2023 - Current
- Showed sensitivity, confidentiality, and respect towards clients' needs, providing a safe environment for clients accessing services.
- consistently exceeded expectations and made a significant contribution to the charity's mission.
- Created a warm, welcoming environment for service users' duration of stay.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- I liaised with community organisations and partner agencies to identify volunteer opportunities and align volunteer efforts with community needs.
- Communicated and collaborated with individuals from diverse backgrounds.
- Maintained accurate, up-to-date records of volunteer activities.
- Promoted cultural understanding and tolerance through community-based arts and cultural events.
- Coordinated and supported the work of volunteers in the execution of projects and initiatives.
Retail assistant (part-time)
Krishna Foods
Edinburgh
01.2023 - 08.2023
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Addressed customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained knowledge of products and features to provide recommendations to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Maintaining outstanding checkout service efficiency during peak hours, reducing customer wait times for optimized satisfaction.
- Built lasting relationships with clients through customer service interactions.
Child Development Trainer
The Holistic Minds, Little Leap
New Delhi, India
02.2022 - 07.2022
- Monitored client progress and adapted support programmes to meet changing needs.
- Assessed clients and documented information for records and analysis.
- Counseled clients through difficult times using approved and compassionate strategies.
- Led workshops under professional supervision.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Offered practical daily living advice, including financial planning and housing support.
- I liaised with external and internal professionals to provide holistic support.
- Identified key client needs to develop targeted support programs.
School counsellor
B R International Public School
Kurukshetra, India
12.2021 - 02.2022
- Refer struggling students to mental health, substance abuse, or vocational-related activities to help cope with problems.
- Mentored students to identify skills and assets to maximize potential.
- Provided empathetic and effective counseling on academic and personal issues in group and one-to-one settings.
- Communicated with parents to build rapport and open communication related to student progress.
- Designed learning plans tailored to individual needs.
- Offered counselling to help students deal with academic, personal, or behavioural issues.
- Adhered to strict confidentiality protocols to safeguard and accurately store student information.
- Developed and designed counseling programs customized to the needs of students.
- Used illustrative activities to help students explore concepts.
- Advised, criticized, and encouraged students to develop abilities.
- Organized peer counselling programmes to monitor students' development.
- Provided materials and resources relating to career choices.
- Managed conflict mediation and resolution between students, teachers, and parents to avoid disruptions.
Education
Msc - Business Psychology with Human Resource Management
Heriot Watt University
Edinburgh 01.2023 -
Masters of Arts - Psychology
Kurukshetra University
India 08.2019 - 05.2021
Certificate of Proficiency in French Language - French Language
Kurukshetra University
Kurukshetra. India 08.2018 - 05.2019
Bachelors of Arts - Psychology, Economics, and Mathematics
Punjab University
Chandigarh, India 08.2015 - 05.2018
Skills
- Knowledge of business management with human behaviour
- Counselling
- Management
- Tech-savvy
- Customer service
- Problem solver
- Multitasker
- Effective Communication
- Time management
- Observing behaviour
- Organising events
- Digital Marketing
- Retail operations
- Quality management care team member
- Solution-focused counselling
- NHS familiarity
- Mental health support
- Transformational leadership
- Commercial awareness
- Democratic leadership
- Opportunities identification and creation
- Conflict resolution
- Performance development planning
- Coaching leadership
- SMART goal-setting
- Business administration
- Strategic consultancy
- Brand management
- Programme oversight
- Team building
- Communication skills
- Leadership
- Problem-solving
- Customer-focused
- Public relations
Interests
Reading, listening to music, Going on adventures, dancing, travelling, singing, hiking, coaching, helping animals, being with animals, and learning new skills.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Retail store assistant (part-time)
Asda
08.2023 - Current
Volunteer worker
NHS Lothian
05.2023 - Current
Retail assistant (part-time)
Krishna Foods
01.2023 - 08.2023
Msc - Business Psychology with Human Resource Management
Heriot Watt University
01.2023 -
Child Development Trainer
The Holistic Minds, Little Leap
02.2022 - 07.2022
School counsellor
B R International Public School
12.2021 - 02.2022
Masters of Arts - Psychology
Kurukshetra University
08.2019 - 05.2021
Certificate of Proficiency in French Language - French Language
Kurukshetra University
08.2018 - 05.2019
Bachelors of Arts - Psychology, Economics, and Mathematics
Punjab University
08.2015 - 05.2018