James Carlin

• Administered and maintained secure IT systems including servers, Active Directory and Office 365
• Provided first and second line IT admin support to 600+ users in high-pressure operation environments
• Configured and managed virtual machines and network devices included VMware and ESXi
• Delivered cybersecurity assurances and compliance within MOD standards
• Designed and delivered classroom and practical instruction in IT systems & networking, using PowerPoint, simulations and hands-on labs.
• Managed secure and distribution of cryptographic materials across multiple units, whilst carrying out monthly security spot checks.

Key Achievements

• Managed IT services for Royal Navy Flagship during multiple international exercises
• Oversaw migration and creation of over 300+ new accounts to local domain
• Trained and qualified 100+ junior personnel as part of career courses.
• Was recognised by Royal Navy command for outstanding effort during exercises.
• Was selected for promotion to next rank up due to high praise and glowing reports from managers

• Installed, configured and repaired multiple communications and network equipment to maintain system availability.
• Supported administration of IT systems, including user account creation, management of SharePoint site and routine maintenance.
• Assisted senior technicians in updates and backups on several IT systems.
• Operated and monitored secure communications systems, ensuring 24/7 global connectivity for command teams
• Qualified and authorised to operate ships Global Maritime Distress and Safety system, usually reserved for senior ranks only.

Key Achievements

• Improved SOPs within IT systems onboard with accounts, managing and closing tickets.
• Operated GMDSS equipment, demonstrating advanced technical competence and trustworthiness beyond current rank.
• Locally promoted to next rank in recognition of exceptional performance and consistently high reporting standards