Summary
Work History
Education
Skills
Languages
Timeline
Generic

JAKKAPHAT PONGPAITOON

Chester, Hoole,Cheshire

Summary

Diligent marketing student seeking employment. A strong connection between theory and practice from the marketing master's degree. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Work History

Front of house team member

Eat Aroi Thai Café
London
2023.05 - Current
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Collaborated across team to achieve productivity and efficiency.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.

Education

Coursework in General Psychology, Social Research and Archaeology. -

Master of Science - Marketing

University of Kent
Canterbury, Kent
09/2021 - 09/2022

Bachelor of Arts - Sociology and Anthropology

Thammasat University
Thailand
/2015 - /2018

Skills

  • Social media management
  • Market research
  • Customer experience
  • Telephone customer service
  • Reservation management

Languages

English
Upper intermediate
Thai
Native

Timeline

Front of house team member

Eat Aroi Thai Café
2023.05 - Current

Coursework in General Psychology, Social Research and Archaeology. -

Master of Science - Marketing

University of Kent
09/2021 - 09/2022

Bachelor of Arts - Sociology and Anthropology

Thammasat University
/2015 - /2018
JAKKAPHAT PONGPAITOON