Jake Trott
Yeovil,Somerset
Summary
Dedicated professional with expertise in customer service and complaint resolution, complemented by strong skills in cash handling and payment processing. Proven ability to enhance staff education and training through effective coaching, ensuring adherence to food safety standards and maintaining high levels of product knowledge. Committed to upholding cleaning and sanitation protocols while efficiently managing opening and closing procedures.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Work Experience
Knights Deliveries
Yeovil, Somerset
06.2022 - 06.2022
- I arranged all parcels and deliveries into the vans and in the warehouses
- I did deliveries
- I helped out around the warehouse
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Adhered strictly to delivery schedules, maintaining punctuality across all assignments.
Hospitality team member
Boswell Cafe
Yeovil, Somerset
01.2023 - 08.2023
- Serving customers
- Serving food
- Cleaning up around the cafe
- Stocking things in the back.
- Delivered efficient table service, resulting in repeat business.
- Handled complaints in a professional manner to maintain brand reputation.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
Crew Trainer
McDonald’s
Yeovil, Somerset
04.2024 - 01.2026
- Serving food
- Being in drive thru duty and taking orders
- Stocking
- Training & Development: Instructing new crew on order-taking, food prep, cash handling, and all station functions.
- Coaching & Support: Providing corrective feedback, supporting struggling crew members, and helping them build confidence.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Improved operational efficiency by conducting targeted problem-solving workshops for the crew.
- Cleaning around the restaurant
- Always helping out around the restaurant.
- Always dealing with customers in a professional way.
- Management Assistance: Supporting management by identifying issues, ensuring compliance, and acting as a leader on the floor.
Apprentice Grounds Maintenance Operative
Abri
Yeovil
08.2024 - 04.2025
- Completing a range of garden outdoor practices
- Working for a wide range of customers
- Having to be efficient on everyday tasks
- Cleaned external areas of buildings, contributing to overall aesthetic appeal of premises.
- Cleaned debris from the garden paths; ensured cleanliness at all times.
- Adhered to health and safety regulations when using power tools, protecting self and others from harm.
- Improved landscape design by planting, trimming and mulching greenery.
Education
Preston School
01.2018 - 01.2023
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Yeovil college
Skills
- Food safety certification
- Cash handling
- Customer Service
- Payment Processing
- Product knowledge
- Opening and closing procedures
- Complaint resolution
- Staff education and training
- Coaching and training
- Cleaning and sanitation
Certification
Driving License
Timeline
Apprentice Grounds Maintenance Operative
Abri
08.2024 - 04.2025
Crew Trainer
McDonald’s
04.2024 - 01.2026
Hospitality team member
Boswell Cafe
01.2023 - 08.2023
Work Experience
Knights Deliveries
06.2022 - 06.2022
Preston School
01.2018 - 01.2023
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Yeovil college